MUKWIZA HALWINDI
Summary
Dynamic professional with more than 5years and proven track record in customer service and sales,Excelled in team collaboration and Microsoft Excel, enhancing customer satisfaction and streamlining service solutions. Achieved significant improvements in product placement and inventory management, demonstrating adaptability and a keen ability for customer feedback analysis,which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Chokako Management Services
, Zambia
01.2021 - 08.2024
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Sales Supervisor
Ministry of Agriculture(Sales Department)
, Zambia
05.2016 - 01.2021
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Managed inventory levels at store locations according to corporate guidelines.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
Education
MSc - Climate Change, Agriculture and Food Security
Galway University
01.2025
Bachelor of Science - Agricultural Business And Management
University of Zambia
Zambia09-2015
Skills
- Data collection
- Team collaboration
- De-escalation techniques
- Adaptability and flexibility
- Retail marketing
- Microsoft Office Suite
- Microsoft Excel
- Credit card payment processing
- Verbal and written communication
- Product and service solutions
- Sales strategy development
- Workflow management
- Customer feedback analysis
- Cultural awareness
- Customer service
References
References available upon request.
Timeline
Customer Service Representative
Chokako Management Services
01.2021 - 08.2024
Sales Supervisor
Ministry of Agriculture(Sales Department)
05.2016 - 01.2021
MSc - Climate Change, Agriculture and Food Security
Galway University
Bachelor of Science - Agricultural Business And Management
University of Zambia
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