Muireann Siochru
The Lough
Summary
Ambitious Store Supervisor with 4 years of experience delivering a high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history. Renowned for strong supervisory and leadership skills. Excellent customer handling skills and posses exceptional and interpersonal skills that enable me to build a rapport with customers.
Overview
10
10
years of professional experience
Work History
Store Supervisor
Specsavers Opticians
Cork
09.2019 - Current
- Ensuring that the store runs like clockwork. That means supporting other staff, making sure they're familiar with systems and helping to deliver training.
- Coordinated Patient care services within the clinic to ensure a great quality and timely delivery of care.
- Provided administrative support by composing invoices and handling sales ledger accounts, along with diary management.
- Scheduled appointments for patients and coordinated and follow- up visits as needed.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Coached team to deliver top-quality customer service and uphold brand values.
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Produced in-store videos and content to support company marketing campaigns.
- Managed stock levels to maximise sales opportunities.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Handled escalated customer concerns to build retention.
- Facilitated smooth store operations, performing daily opening and closing functions, including stock counting, cleaning and cashing up.
- Resolved complaints to achieve full customer satisfaction.
- Introduced employee incentive programmes, increasing store revenue and improving staff retention.
- Engaged with suppliers to facilitate smooth delivery schedules.
Retail Sales Associate
Cu Chulainn Jewellery
Dingle
05.2017 - 08.2019
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Receptionist
Hideout Hostel
Dingle
05.2018 - 10.2018
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Reduced waiting times through effective time and resource management.
Front of House Team Member/ Waitress
Dingle Bay Hotel
Dingle
06.2014 - 01.2017
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Education
Bachelor of Arts - Sociology and Irish
University College Cork
10.2019
Leaving Certificate -
Pobalscoil Chorca Dhuibhne
06.2016
Skills
- I pride myself on my organisational and time management skills, which can be reflected upon with my role as a supervisor Ensured a busy clinic ran smoothly whilst ensuring all customers were seen quickly and efficiently on arrival of their appointments Very ambitious, hard working and very driven person
- Great management and leadership skills
- Excellent interpersonal skills, demonstrated by communicating with patients and colleagues
- My problem solving abilities help me find the source of the problem and come up with a quick and effective solution
Timeline
Store Supervisor
Specsavers Opticians
09.2019 - Current
Receptionist
Hideout Hostel
05.2018 - 10.2018
Retail Sales Associate
Cu Chulainn Jewellery
05.2017 - 08.2019
Front of House Team Member/ Waitress
Dingle Bay Hotel
06.2014 - 01.2017
Bachelor of Arts - Sociology and Irish
University College Cork
Leaving Certificate -
Pobalscoil Chorca Dhuibhne
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