MUHAMMED IBRAHIM FAHEEM AHMED
Dublin,Ireland
Summary
Dedicated professional with expertise in Customer Relationship Management and a strong focus on customer service orientation. Demonstrates exceptional verbal and written communication skills, adept at complaint resolution and maintaining telephone etiquette. Proven ability to manage time effectively, multitask, and collaborate within teams. Quick learner with a talent for sales communication and upselling, aiming to leverage these skills in a dynamic environment to enhance customer satisfaction and drive business success.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Administrative Executive
Aroly Infrastructure Pvt Ltd
Raichur
01.2023 - 09.2024
- Company Overview: Fiber Project Division
- Delivered administrative support to project and technical teams under the Fiber Network division.
- Managed internal and client communications, documentation, and scheduling tasks.
- Maintained a professional approach in handling customer inquiries and project coordination.
- Recognized for reliability, honesty, and dedication by senior management.
- Fiber Project Division
Customer Service Assistant
Inorbit Mall
Hyderabad
06.2021 - 11.2022
- Assisted walk-in customers with product inquiries and mall services.
- Handled complaints and coordinated with security and other departments to resolve issues.
- Maintained professional and friendly interactions, enhancing the customer experience.
Sales Trainee
Hyderabad
01.2021 - 05.2021
- Company Overview: Sales Training Internship
- Completed hands-on training focused on customer interaction, persuasive communication, and objection handling.
- Engaged in role-play scenarios, live customer pitches, and feedback sessions to enhance sales techniques.
- Developed a strong understanding of sales cycles and customer service fundamentals.
- Sales Training Internship
Shop Assistant
Xerox & Stationery Shop
Hyderabad
01.2020 - 04.2021
- Operated Xerox machines and managed customer printing, scanning, and documentation needs.
- Provided customer service, managed cash transactions, and maintained inventory.
- Developed multitasking skills in a fast-paced environment with diverse customer needs.
Education
MSc - International Business Management
Griffith College Dublin
01.2024 - 06.2025
Bachelor of Business Administration (BBA) - undefined
Skills
- Customer Relationship Management (CRM)
- Verbal & Written Communication
- Complaint Resolution
- Telephone Etiquette
- Time Management & Multitasking
- Sales Communication & Upselling
- Team Collaboration
- Quick Learner & Adaptable
- Communication efficiency
- Customer service orientation
Languages
English
Hindi/Urdu
Custom
Available from 06/25 – 09/25, Open to opportunities in Dublin or hybrid/remote roles
Timeline
MSc - International Business Management
Griffith College Dublin
01.2024 - 06.2025
Administrative Executive
Aroly Infrastructure Pvt Ltd
01.2023 - 09.2024
Customer Service Assistant
Inorbit Mall
06.2021 - 11.2022
Sales Trainee
01.2021 - 05.2021
Shop Assistant
Xerox & Stationery Shop
01.2020 - 04.2021
Bachelor of Business Administration (BBA) - undefined
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