Muhammad Akhtar
Mississauga
Summary
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
14
14
years of professional experience
Work History
MANAGER
Doughbox Woodfired Pizza and Pasta
04.2024 - Current
- Established a welcoming atmosphere to encourage repeat visits.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shift Supervisor
Pizza Nova
09.2021 - 01.2024
- Trained staff on customer service best practices for improved interactions.
- Facilitated team discussions to address challenges and implement changes.
- Conducted regular inventory checks to maintain stock levels.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Manager (Multi Unit)
Pizza Hut
03.2017 - 08.2021
- Executed comprehensive business plans for increased market share and brand recognition.
- Developed comprehensive business strategies by analyzing market trends and competitor activities.
- Oversaw daily operations to ensure alignment with quality standards and customer satisfaction.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 5 locations.
RESTAURANT OWNER/OPERATOR
Tony's Grill
09.2012 - 01.2019
- Cooking, staff supervision, manage cash, inventory checks, managing deliveries (if needed drive and deliver the food), deal with customers complaints
- Performed administrative duties such as scheduling employee shifts, updating records
- Coordinated with vendors to purchase food, beverages, equipment, and supplies in an efficient manner
- Inspected facilities regularly to ensure cleanliness standards are met
- Adjusted staffing levels according to business needs while optimizing labor costs
MANAGER
Raikes Mini Market
01.2011 - 09.2012
- Key holder, working at the cash register, helping customers to find intended items, shelving the stocks, inventory checks
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Utilized strong analytical and problem-solving skills to address operational issues
- Communicated plans and actions to meet departmental goals
Education
Intermediate - Computer Science
Rawalpindi Commerce College
Level 3 Computer Networking Diploma - Computer Science
Blackpool and The Fylde College
Skills
- Team Leadership
- Time Management
- Staff Management
- Verbal and written communication
- Staff Training and Development
- Complex Problem-Solving
- Operations Management
- Territory management
- Goals and performance
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
License
G, clean, 01/01/13
Work Permit
valid, 12/31/25
Timeline
MANAGER
Doughbox Woodfired Pizza and Pasta
04.2024 - Current
Shift Supervisor
Pizza Nova
09.2021 - 01.2024
Manager (Multi Unit)
Pizza Hut
03.2017 - 08.2021
RESTAURANT OWNER/OPERATOR
Tony's Grill
09.2012 - 01.2019
MANAGER
Raikes Mini Market
01.2011 - 09.2012
Level 3 Computer Networking Diploma - Computer Science
Blackpool and The Fylde College
Intermediate - Computer Science
Rawalpindi Commerce College
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