Summary
Overview
Work history
Education
Skills
Languages
Referances
Timeline
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Muadh Abed

Leixlip,Ireland

Summary

Highly motivated IT professional with over 2 years of experience in technical support, troubleshooting, and system administration. Currently pursuing a Master's in Big Data Management and Analytics, expanding skills in data analysis and programming. Proven ability to implement new systems, provide user training, and collaborate effectively with diverse teams. Seeking a Junior IT Support Engineer role to contribute to company success.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Security Officer (Part-time)

C&C Security Company
Dublin, Ireland
07.2024 - 06.2025

PREMISES(ODEON CINEMA )

  • Ensure safety and security of premises and patrons, demonstrating reliability and professionalism
  • Maintained order by monitoring CCTV screens and reporting suspicious activities.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.

IT Support Technician

International University of East Africa
01.2018 - 02.2020
  • Provided technical support for 1000+ users, resolving complex hardware and software issues
  • Managed user accounts for various systems, including Microsoft Office 365 (SharePoint, Teams, Outlook, Word, Excel, PowerPoint)
  • Configured and administered Sophos UTM for internet account management and network security
  • Collaborated with departments to implement new IT systems and processes, improving user satisfaction by 30%
  • Developed comprehensive documentation and user guides, reducing support requests by 20%
  • Managed office IT inventory for efficient resource allocation.
  • Assisted in software installations to ensure optimal operating systems.

Education

MSc - Computing, Big Data Management and Analytics

Griffith College
02.2024 - 06.2025

BSc - Information Technology

International University of East Africa
08.2017 - 11.2022

Skills

  • Technical Support
  • Troubleshooting
  • Word
  • Excel
  • Hardware Administration
  • Documentation
  • User Support

Languages

English
Swahili
Arabic

Referances

Mohammed Yahya | ICT Manager | International University of East Africa mohammed.yahya@iuea.ac.ug | +256 759 293 965

Owokubaliho Innocent | System Administrator | International University of East Africa oasis.sybill@gmail.com | +256 750 994 545

Aron Aman | Full Stack Dev | International University of East Africa Aron.aman@iuea.ac.ug | +256 703 870947

Lakshmi Bhabhuu | Dean of Faculty of science and technology | International University of East Africa | lakshmi.bhabuu@iuea.ac.ug | +256 758 254 039

Mohamed Abed | Assistant Resident Engineer | Dublin City Council | Brother Character Referance (No Work Asociation) |muhamed.a.abed@gmail.com | +353 619 3073

Ciarán Coakley | Global Student Mobility Manager - Africa | Griffith College | ciaran.coakley@griffith.ie | + 353 872 542 240

Jon Gleeson|  Chief Operations Officer-Ireland|C&C Security| jon@ccsecurity.ie | +353 868 236 862

Timeline

Security Officer (Part-time)

C&C Security Company
07.2024 - 06.2025

MSc - Computing, Big Data Management and Analytics

Griffith College
02.2024 - 06.2025

IT Support Technician

International University of East Africa
01.2018 - 02.2020

BSc - Information Technology

International University of East Africa
08.2017 - 11.2022

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Muadh Abed