Mst Jannati Akter Ontora
Warsaw
Summary
Diligent professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Junior Officer
Asha Food Products
Bangladesh
01.2021 - 08.2024
- Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in the preparation of comprehensive reports, providing valuable insights for management decisionmaking.
- Conducted thorough research to support project goals, identifying key industry trends and opportunities for growth.
Customer Service Representative
Lazz Pharma
Bangladesh
04.2019 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA - Business Management
Mahi Sawar Degree College
Bangladesh06-2022
High School Diploma -
Biam Model School And College Bogura
Bangladesh04-2015
Skills
- Customer service
- Problem resolution
- Microsoft Office Suite
- Innovation skills
- Work coordination
- Human Resources
- Data Entry
Languages
English
Professional Working
Timeline
Junior Officer
Asha Food Products
01.2021 - 08.2024
Customer Service Representative
Lazz Pharma
04.2019 - 09.2020
BBA - Business Management
Mahi Sawar Degree College
High School Diploma -
Biam Model School And College Bogura