Mothanna Hereth

Main Responsibilities:

• Providing technical support for cloud infrastructure, services, and applications to customers.
• Troubleshooting and resolving complex issues related to Linux operating systems and cloud technologies.
• Collaborating with cross-functional teams to identify and implement solutions for customer issues.
• Designing and implementing scalable and secure cloud architectures for customer applications.
• Maintaining up-to-date knowledge of emerging technologies and industry trends to ensure best practices are being followed.
• Recognized as a Subject Matter Expert (SME) for Linux within the AWS Cloud Support team
• Achieved the 4th highest Sev5 case intake globally, demonstrating expertise in rapid, high-quality issue resolution

Main Responsibilities:

Responsible for evaluating output and analyzing data using Python/SQL, assessing search quality, judging user search needs, and optimizing search strategy and product function planning.

Main Responsibilities:

• Teaching assistance for the company courses on Udemy
• Perform troubleshooting and error handling in cybersecurity for more than 600k students
• Perform security reviews and penetration testing to identify security issues and risks and develop mitigation plans
• Develop and interpret security policies and procedures
• Deploy VPN servers that runs on Tor network
• Write cross platform programs that work on Windows, OS X and Linux in Python 2 and 3
• Model problems, design solutions & implement them using Python

Achievements:

Received multiple awards and successfully completed leadership and mentorship programs while maintaining top performance in workload administration and quality reporting.

Responsibilities:

Responsibilities include managing workload and skills of the team, reviewing queue performance, delivering shadowing sessions for new hires, implementing action plans to address issues and reviewing reported content.