Morshed Khan
Hounslow,United Kingdom
Summary
Results-oriented professional with expertise in relationship building, risk management, and compliance. Strong analytical skills and attention to detail ensure effective project management and timely delivery. Proven adaptability and collaboration within teams, utilizing strategic thinking to drive success. Committed to enhancing organizational performance through effective communication and leadership.
Overview
9
9
years of professional experience
Work history
Facilities Coordinator
Jones Lang LaSalle (Meta, Amazon GREF)
03.2022 - 04.2026
- Ensure excellent customer service and foster relationships with clients and stakeholders.
- Manage contractor performance and promote teamwork within the team.
- Ensure compliance with monthly PPM, HSE, security, and quality standards.
- Manage contracts and vendors, focusing on high-quality and cost-effective services.
- Monitor financial processes, support budgeting and forecasting.
- Assist in vendor procurement and financial management processes.
- Oversee site operations and address issues to improve efficiency.
- Implement risk management programs, follow procedures, and meet KPIs/SLAs.
Workplace Services Manager
Compass Group UK & Ireland (Deloitte)
03.2018 - 10.2021
- Acted as the first point of contact for Internal Client Services and Audit Public Service line.
- Responsible for day-to-day operational management to ensure a positive client experience.
- Member of the transition team at Deloitte, involved in expansion and role implementation.
- Observed behavioural changes within the service lines and accommodated any special needs.
- Implemented findings of reports to optimize office space utilisation.
- Conducted periodic Health and Safety, Workplace Performance, and Floor Management audits.
Guest Services Manager
Hampton by Hilton London Waterloo
09.2017 - 03.2018
- Proactively worked with senior management for quarterly quality audits.
- Analysed live data to perform gap assessments and reviewed accuracy of financial reports.
- Supervised and monitored guest complaints, aiding and follow-up.
- Primarily involved in departmental training and overseeing a team of 15 to meet brand standards.
- Implemented a new training method for new team recruits and handled HR responsibilities.
Night Manager
Hilton London Kensington
12.2016 - 06.2017
- Prepared a report package that included Duty Managers' report, Front of House log, financial reports, and Night Audit.
- Supervised a team of six during the night shift, including organizing and facilitating monthly night-time emergency training.
- Proactively monitored safety and security procedures for the hotel, rooms, and F&B throughout the night.
- Ensured guest satisfaction and effectively handled complaints to ensure a seamless experience, even in difficult and unforeseen situations.
Education
Facility Management Professional (FMP) -
International Facility Management Association
BA (Hon's) - Business Management
London Metropolitan University
Skills
- Relationship building
- Risk management
- Compliance expertise
- Analytical skills
- Attention to detail
- Project management
- Multi-tasking ability
- Adaptability
- Team collaboration
- Deadline management
- Strategic thinking
- Proactive initiative
- Effective communication
- Leadership skills
LANGUAGE
Bangla
English
Hindi
References
References available upon request.
Timeline
Facilities Coordinator
Jones Lang LaSalle (Meta, Amazon GREF)
03.2022 - 04.2026
Workplace Services Manager
Compass Group UK & Ireland (Deloitte)
03.2018 - 10.2021
Guest Services Manager
Hampton by Hilton London Waterloo
09.2017 - 03.2018
Night Manager
Hilton London Kensington
12.2016 - 06.2017
Facility Management Professional (FMP) -
International Facility Management Association
BA (Hon's) - Business Management
London Metropolitan University