Morgan Kenny

Cloud Support Engineer - Database Services

Assisted customers with comprehensive technical support across AWS database services, with primary focus on:

Database Services:

• Provided expert-level support for Amazon RDS (PostgreSQL, MySQL, Oracle, SQL Server)
• Supported Amazon Aurora (PostgreSQL and MySQL compatible editions)
• Delivered technical assistance for Amazon DocumentDB and Amazon Timestream

Database Migration & Replication:

• Specialized in AWS Database Migration Service (DMS), currently pursuing Subject Matter Expert (SME) certification
• Assisted customers with DMS implementations involving multiple source and target configurations
• Supported analytics-focused target services including Amazon Kinesis, Apache Kafka, and Amazon Redshift
• Guided customers through full load and CDC (Change Data Capture) replication scenarios

Infrastructure & Troubleshooting:

• Performed Linux system-level troubleshooting for database workloads
• Conducted network connectivity diagnostics and resolution for database services
• Resolved complex technical issues involving database performance, connectivity, and configuration

Customer Engagement:

• Collaborated with customers to design and implement database migration strategies
• Provided technical guidance on best practices for database deployment and optimization
• Delivered timely resolution of support cases with clear, professional communication

• Endured intensive training, learning fundamental AWS concepts.
• Collaborated with senior support engineers to diagnose and troubleshoot complex cloud infrastructure and application problems.
• Built a web application with fellow interns to automate and secure the process of deploying architecture.
• AWS Certified Cloud Practitioner

• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
• Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
• Received, processed and organised deliveries within tight deadlines.