Monika Zbieron
Dublin,Ireland
Summary
Dynamic professional with expertise in time management, communication, and organizational skills. Proven track record in team collaboration and customer service, showcasing self-motivation and enthusiasm. Recognized for maintaining composure under pressure while aiming to leverage skills in adaptable environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Tour Guide, welcome desk assistance, gift shop assistant and shop supervisor/manager
Dublinia
Dublin, 8
05.2015 - 03.2026
- Managed stock levels in gift shop to ensure product availability.
- Processed group payments and issued tour tickets efficiently.
- Provided exceptional customer service by addressing concerns promptly.
- Trained new employees and learners on operational procedures.
- Maintained accurate pricing and updated inventory system with new items.
- Utilized retail and sales experience to drive revenue in gift shop and coffee shop.
- Conducted regular stock takes to monitor inventory accuracy.
CLEANER
Trinity College
Dublin, 2
10.2011 - 03.2026
- - Regularly communicated with supervisors and managers to gather feedback on quality, service, and care.
- - Swept, vacuumed, polished, and mopped hard floors, maintaining a pristine environment.
- - Followed stringent sanitation, health, and hygiene regulations consistently.
- - Executed cleaning tasks promptly while adhering to high-quality standards.
TEACHER
Polish Academy Of Knowledge
Dublin, 1
01.2012 - 01.2015
- Taught Polish language, culture, folklore, history, and literature at Saturday school.
- Established strong relationships with students, parents, and educators to foster community engagement.
- Employed effective teaching methods, including collaborative learning and positive reinforcement.
- Developed lesson plans aligned with national curriculum and school standards.
- Provided after-hours support to address parent and student inquiries.
- Simplified complex concepts through clear, relevant instruction.
Education
QQI Level6 - Dublin Tour Management, Customer Care, History, Archaeology, Communications, Tourism
Dublinia
Dublin, Ireland 02.2016 - 05.2016
QQI Level 5 - History, Heritage, Folklore, Archaeology, Customer Service, Cultural Studies, Communication and French
Dublinia
Dublin, Ireland 01.2014 - 05.2015
Master of Polish LANGUAGE - Polish language, Grammar and Literature
University of Wroclaw
Wroclaw, Poland 10.2002 - 07.2004
Zentralle Mittelstufen Pruefung - German Language
Goethe Institute
Euskirchen, Germany 05.1999 - 05.2000
Skills
- Time management
- Communication skills
- Organizational abilities
- Self-motivation
- Team collaboration
- Adaptability
- Approachability
- Enthusiasm
- Energy and calmness under pressure
- Customer service orientation
Languages
Polish
Native
English
Upper intermediate
German
Intermediate
Affiliations
- yoga, books, travel
Timeline
QQI Level6 - Dublin Tour Management, Customer Care, History, Archaeology, Communications, Tourism
Dublinia
02.2016 - 05.2016
Tour Guide, welcome desk assistance, gift shop assistant and shop supervisor/manager
Dublinia
05.2015 - 03.2026
QQI Level 5 - History, Heritage, Folklore, Archaeology, Customer Service, Cultural Studies, Communication and French
Dublinia
01.2014 - 05.2015
TEACHER
Polish Academy Of Knowledge
01.2012 - 01.2015
CLEANER
Trinity College
10.2011 - 03.2026
Master of Polish LANGUAGE - Polish language, Grammar and Literature
University of Wroclaw
10.2002 - 07.2004
Zentralle Mittelstufen Pruefung - German Language
Goethe Institute
05.1999 - 05.2000