Monika Kazmierczak
Dublin
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
ARYZTA Food Solutions Ireland
2023.11 - Current
- Received and processed customer orders via telephone in a timely and accurate manner.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Customer Experience Specialist
MacGregor
2022.01 - 2023.09
- First point of contact for Norwegian customers
- Processing customers orders
- Cooperating with other departments ( Quotation, Purchasing, Logistics, Invoicing)
- Managing reports (monthly order book analysis)
- Interacted with customers by phone or email to provide information's
- Working in SAP and Salesforce
Intern
MacGregor
2021.09 - 2021.12
- Created reports
- Helped the team with their daily work
Junior Accounting Associate
AGIS Management Group
2020.10 - 2021.07
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Handled customer concerns and escalated major issues to supervisor
Sales Advisor
H&M
2017.08 - 2019.12
- Maintained outstanding customer satisfaction by providing first-class service throughout interactions, especially during difficult conversations
- Kept shelves looking presentable, clean and within company standards by conducting visual merchandising tasks
- Transformed product queries into sales
Education
Bachelor - Historical Tourism
University of Gdańsk
Gdańsk, Poland 2020
Skills
- Order Processing
- Customer Service
- Ability to work in a team and under the time pressure
- Good organization
- Strong team player
- System skills (MS Office, SAP, Salesforce)
Timeline
Customer Service Agent
ARYZTA Food Solutions Ireland
2023.11 - Current
Customer Experience Specialist
MacGregor
2022.01 - 2023.09
Intern
MacGregor
2021.09 - 2021.12
Junior Accounting Associate
AGIS Management Group
2020.10 - 2021.07
Sales Advisor
H&M
2017.08 - 2019.12
Bachelor - Historical Tourism
University of Gdańsk
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