Monica Kangethe
Co Dublin
Summary
I am a responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
2
2
years of professional experience
Work History
Retail Store Assistant
WHSmith
Dublin
03.2024 - 07.2024
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Stocked shelves with merchandise according to company standards.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
Housekeeping Supervisor
Westbury Hotel
Dublin
05.2023 - 01.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Usher
3Arena
Dublin
12.2022 - 04.2023
- Verified tickets for entry into the venue.
- Monitored guest behavior to ensure compliance with safety regulations.
- Provided assistance to people with disabilities who require special accommodation.
- Greeted guests and directed them to the correct location by documenting ticket seats and answered questions about facility amenities.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
Bartender
Betsy
Swords
07.2022 - 01.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
Education
Some College (No Degree) - Business Studies
Ballsbridge College
BallsbridgeSkills
- Regulatory Compliance
- Money Handling
- Customer Service
- Problem-Solving
- Retail Sales
- Teamwork and Collaboration
- Positive and professional
- Attention to detail
- Flexibility and adaption
- Interpersonal and written communication
Hobbies and Interest
Hiking and outdoor activities
- I am passionate about hiking and outdoor activates, which has taught me resilience, adaptability, and the ability to preserve in challenging situations. It enhances my problem solving skills and ability to think on my feet, often facing unpredictable weather or trail conditions.
Photography
- I am a self-taught photographer with an eye for detail and consumption, enhancing my ability to see things from different perspectives whilst enjoying it.
Accomplishments
- Helped organizing a community food drive collecting over 2000 items, supporting 500 families in need.
- Improved customer satisfaction scores by 15% over 6 months with personaized strategies.
References
References available upon request.
Timeline
Retail Store Assistant
WHSmith
03.2024 - 07.2024
Housekeeping Supervisor
Westbury Hotel
05.2023 - 01.2024
Usher
3Arena
12.2022 - 04.2023
Bartender
Betsy
07.2022 - 01.2023
Some College (No Degree) - Business Studies
Ballsbridge College
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