Summary
Overview
Work history
Education
Skills
Websites
Certification
LANGUAGES
References
Hobbies and Interests
Community Service
Affiliations
Timeline
Generic

MONDAY OLUSHOLA EGBOWON

DUBLIN,IRELAND

Summary

A highly organised and empathetic professional with over 20 years of experience delivering exceptional customer service and administrative excellence in a high-pressure environment. Seeking to leverage strong transferable skills in communication, coordination, and meticulous data management to transition into an administrative or patient-facing support role within the Irish health sector. Currently pursuing relevant qualifications to further enhance my contribution to patient care.

Seasoned professional in travel and tourism industry, with focus on management and customer service. Able to deliver growth and profit improvements while ensuring high levels of customer satisfaction. Skill set includes leadership, strategic planning, and team management, complemented by understanding of latest travel trends and market dynamics.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Travel agency manager

TAO TRAVELS LIMITED
LAGOS, NIGERIA
10.2020 - 09.2022
  • - Streamlined booking procedures for increased efficiency and convenience
  • - Handled customer complaints promptly and effectively, maintaining company reputation
  • - Monitored financial activities ensuring fiscal responsibility and profitability
  • - Managed over 20 customer calls per day

Assistant hotel manager

THE HIDES SERVICED APARTMENTS
LAGOS, NIGERIA
08.2018 - 09.2021
  • Secured advantageous contracts through effective negotiations with suppliers.
  • Enhanced customer service ratings by addressing and resolving complaints.
  • Maintained communication with chain hotels to share best practices and insights.
  • Attended to over 50 clients in apartments daily, ensuring exceptional service.

Travel agency manager

GUBOSS TRAVELS LIMITED
LAGOS, NIGERIA
11.2014 - 06.2018
  • Spearheaded user-friendly website development, significantly boosting online bookings.
  • Streamlined booking procedures to enhance operational efficiency and customer convenience.
  • Conducted training sessions that improved staff customer service skills.
  • Liaised with tourism partners to implement innovative marketing campaigns, amplifying agency revenue.
  • Developed marketing strategies that increased agency visibility within the travel market.
  • Coordinated holiday packages tailored to client needs, improving overall satisfaction levels.
  • Managed daily operations of the travel agency, ensuring efficient service delivery.
  • Established partnerships with hotels and airlines to enhance service offerings.

Travel and tourism tour manager

FINCHGLOW TRAVELS LIMITED
LAGOS, NIGERIA
06.2010 - 08.2014
  • Ensured safety of all tour members by managing emergencies with composure.
  • Provided prompt assistance to tourists, addressing concerns and queries effectively.
  • Maintained professionalism under pressure, contributing to enjoyable experiences for tourists.
  • Managed daily interactions with over 10 corporate accounts and 20 high-net-worth individuals.

Education

Master of Business Administration - MARKETING

LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
09.2012 - 09.2015

Higher National Diploma - BUSINESS ADMINISTRATION

LAGOS CITY POLYTECHNIC
LAGOS, NIGERIA
09.2009 - 09.2011

Skills

  • Patient-centred communication and empathy
  • Administrative coordination and workflow management
  • Confidentiality and GDPR compliance
  • Crisis management and composure
  • IT systems proficiency and software adoption
  • Healthcare support skills
  • Elder care expertise
  • Infection prevention and control

Websites

Certification

  • - CARE SUPPORT
  • - CARE SKILLS
  • - CARE FOR THE ELDERLY
  • - DIFFICULT PEOPLE: WHY THEY ACT THAT WAY AND HOW TO DEAL WITH THEM
  • - INTERCULTURAL AWARENESS E LEARNINGPROGRAMME
  • - AN INTRODUCTION TO CHILDREN FIRST CERTIFICATE
  • - AMRIC HAND HYGIENE CERTIFICATE
  • - PRADER-WILLI SYNDROME FROM AWARENESS TO ACTION CERTIFICATE
  • - MANAGING HEALTH AND SAFETY IN HEALTHCARE: CHEMICAL AGENT CERTIFICATE
  • - COVID 19 MANAGEMENT OF VIOLENCE AND AGGRESSION CERTIFICATE
  • - HIQA THE FUNDAMENTALS OF ADVOCACY IN HEALTH AND SOCIAL CARE
  • - IATA/UFTAA (DIPLOMA IN FARES, TICKETING AND HOTELS)
  • - AMADEUS GLOBAL DISTRIBUTION SERVICE BASIC FUNCTIONALITY CERTIFICATE
  • - TICKETING ADVANCE FOR BSP USERS (CRYPTIC AND GRAPHIC)
  • - DAYSTAR LEADERSHIP ACADEMY ADVANCE LEADERSHIP CERTIFICATE
  • Fire Safety Awareness and Warden Duties
  • Manual Handling Theory
  • Safeguarding Adults at Risk of Abuse

• Fundamentals of GDPR

• Putting on and Taking Off PPE

• International Dysphagia Diet

• Open Disclosure

• National Consent Policy

• Supporting Decision Making

• Communicating with People with Intellectual Disabilities

• Early Identification of Memory Problems

• AMRIC Hand Hygiene

• Dementia

• Infection Prevention and Control

LANGUAGES

English (Fluent)
Beginner

References

References available upon request.

Hobbies and Interests

READING, SOCCER, RESEARCH

Community Service

DUBLIN, 1. AFRICA DAY 2025, DUBLIN, 2. FRIENDS OF THE CANAL, 3. BRICKFIELD PARK FESTIVAL, 4. 2025 UCD FESTIVAL GREETER, 5. BORD BIA - BLOOM 2025, 6. INTERNATIONAL LITERATURE FESTIVAL (ILFD), DUBLIN

Affiliations

READING, LISTENING TO MUSIC, OUTDOOR SPORTS

Timeline

Travel agency manager

TAO TRAVELS LIMITED
10.2020 - 09.2022

Assistant hotel manager

THE HIDES SERVICED APARTMENTS
08.2018 - 09.2021

Travel agency manager

GUBOSS TRAVELS LIMITED
11.2014 - 06.2018

Master of Business Administration - MARKETING

LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
09.2012 - 09.2015

Travel and tourism tour manager

FINCHGLOW TRAVELS LIMITED
06.2010 - 08.2014

Higher National Diploma - BUSINESS ADMINISTRATION

LAGOS CITY POLYTECHNIC
09.2009 - 09.2011

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MONDAY OLUSHOLA EGBOWON