Mololuwa Awogboro
Athlone
Summary
Enthusiastic and energetic Customer Advocate looking for a dynamic, fast-paced position. Exceptional multitasking, prioritization and organizational abilities. Adaptable and focused with an unparalleled work ethic and dedication to providing top-notch customer service.
Overview
2
2
years of professional experience
Work History
Customer Advisor
Workset Technology
Dublin
2023.02 - Current
- Update and maintain company customer data
- Input data to facilitate preparation of sales
- Manage customer email portal by providing required information
- Provide information on company products to customers.
Sales Assistant
Mr Price Athlone
Westmeath
2022.09 - 2022.12
- Working the tills and Restocking shelves
- Completing daily tasks within a set time limit
- Update data on stock detail for shop floor replenishment
- Efficiently handle and resolve retail customers issues and queries.
Support Worker
Ethnic Minority Hub
Longford
2021.07 - 2021.09
- Delivering quality customer service to members
- Updating relevant and accurate information to members portal
- Providing information on events in a timely and effective manner
- Collecting feedback on events and assisting with resolving queries
- Prepare monthly report summarising feedback and individual updates per member.
Education
NUI Galway
05.2022
Our Lady's Bower, Athlone
06.2018
E-College Ireland
Skills
- Excellent customer service skills and telephone manner.
- Good numerical and information technology Skills: Outlook MS Word, excel, PowerPoint.
- Experienced with scheduling, Organising and planning events on deadlines.
- Versatility with web research and social media management [Twitter/Instagram].
- Organized, focused and great at networking across different level of the Society.
- Enjoy working as part of a team and equally comfortable working on my own.
- Proven ability to manage complex and difficult situation.
- Solid practical knowledge of audio recording and studio management.
- Fluent in written and spoken English, and ability to read, write and speak in French.
- Conflict Resolution
- Inbound Call Management
- Documentation Coordination
- Resolving Conflicts
- Business Planning
- Consumer Research
- Document Review Skills
- Educating Customers
- Persuasive Communication
- Data Entry
- Customer Services
- Customer Research
- Billing Inquiry Resolution
- Data Entry Skills
- Service-Oriented Mindset
- Inventory Control
- Retail Industry Expertise
- Retention Strategies
References
- Enjoy reading science fiction and fantasy books.
- Cinephile, with a love for film and tv series in many languages (Korean, Japanese, French as well as English).
- Passion for Cooking and Baking, often trying out new recipes and flavours.
- Very interested in music, always looking for new artists to check out, regardless of genre.
Languages
French
First Language
Timeline
Customer Advisor
Workset Technology
2023.02 - Current
Sales Assistant
Mr Price Athlone
2022.09 - 2022.12
Support Worker
Ethnic Minority Hub
2021.07 - 2021.09
NUI Galway
Our Lady's Bower, Athlone
E-College Ireland
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