Molly Joyce
Kilkenny,Ireland
Summary
Dynamic and resilient professional with a strong foundation in customer service, adept at multitasking and adhering to deadlines. Demonstrates exceptional public speaking confidence and telephony etiquette, ensuring effective communication and client satisfaction. Committed to taking initiative and maintaining high stress tolerance in fast-paced environments, with a focus on continuous improvement and career advancement.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work history
Stylist
Folkster Kilkenny
Kilkenny, County Kilkenny
2025.05 - Current
- Assisted in processing purchases through Shopify.
Facilitated order placements with external companies.
Updated stock levels to reflect sales. - Facilitated private group appointments of up to 16 people on weekly basis to provide tailored support and guidance for clients.
- Facilitated planning for future business launches to drive growth and innovation.
- Engaged with team members via Slack and phone to ensure seamless coordination and prompt resolution of inquiries.
- Tailored individual style plans according to client's body type and personality traits.
- Built strong rapport and loyal client base through exceptional customer service and consistently follow-through.
- Allocated tasks amongst assistant stylists, enhancing team productivity.
Waitress
Aroi - Asian Fusion Restaurant
Kilkenny, Ireland
2022.01 - 2024.04
- Fully trained in use of POS system to include inputting of orders, printing of final bills and taking of cash/credit card payments
- Trained in taking of phone-in orders for takeaway/delivery and use of online ordering systems (Flipdish & Just Eat)
- Facilitated meet and greet duties for all guests arriving and departing restaurant while managing pre-arrival table allocations for pre-booked guests.
- Led private dining events for groups exceeding 15 guests in upstairs area, enhancing guest satisfaction. Facilitated seamless operations during peak times by effectively managing team responsibilities.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Assisted new starters in understanding required standards.
Coaching assistant
Kilkenny Dance Academy
Kilkenny, Ireland
2022.06 - 2024.01
- Coaching of pupils aged 3-11 years old. Helped young kids gain new skills physically and creatively.
- Maintained discipline within team, ensured adherence to rules and guidelines.
- Boosted team spirit with positive reinforcement strategies during training sessions.
- Choreographed and demonstrated new routines to build dancer enthusiasm and enhance skill sets.
Sales assistant
The Morrison Hotel Dublin, Curio Collection by Hilton
Dublin, Ireland
2022.01 - 2022.01
- Worked in this 5 star hotel in city centre of Dublin as part of TY schools experience.
- Based in Sales & Marketing department where I performed administrative duties for the team there. Trained in site inspections by the Director of Sales as part of my learning experience.
Education
Bachelor of Business Studies and French - Economics and Finance
University of Limerick
Limerick 2024.09 -
Leaving Certificate -
Loreto Secondary School
Kilkenny 2022.08 - 2024.05
Junior Certificate -
Kilkenny College
Kilkenny 2018.08 - 2022.05
Skills
- Public speaking confidence
- Resilience and stress tolerance
- Initiative taking
- Telephony etiquette
- Deadline adherence
- Multitasking efficiency
- Customer Service
Accomplishments
Completion of my Leaving Certificate exams in 2024. Achieved 499 CAO points, ranking in the top quarter of over 56,000 candidates nationwide.
Languages
French
Upper intermediate
English
Native
REFERENCES
- Blanaid Hennessy, +353 56 770 3312, Folkster Kilkenny
- Devan Palaniandy, +353 56 770 3644, Aroi Asian Fusion Restaurant Kilkenny
- Finn Power, +353 83 861 1106, Kilkenny Dance Academy
Timeline
Stylist
Folkster Kilkenny
2025.05 - Current
Bachelor of Business Studies and French - Economics and Finance
University of Limerick
2024.09 -
Leaving Certificate -
Loreto Secondary School
2022.08 - 2024.05
Coaching assistant
Kilkenny Dance Academy
2022.06 - 2024.01
Waitress
Aroi - Asian Fusion Restaurant
2022.01 - 2024.04
Sales assistant
The Morrison Hotel Dublin, Curio Collection by Hilton
2022.01 - 2022.01
Junior Certificate -
Kilkenny College
2018.08 - 2022.05