Molly Finnegan
Newport,Shropshire
Summary
A highly skilled professional with extensive experience in customer service and order processing, adept at managing multi-line phone systems and handling inbound calls efficiently. Demonstrates exceptional communication skills, both with the public and colleagues, honed through experience in a fast-paced salon environment. Proficient in time management, workload prioritisation, and maintaining resilience under pressure. Possesses a strong understanding of GDPR rules and excels in efficient note-taking and multitasking to achieve objectives effectively. Committed to delivering outstanding service while continuously enhancing professional capabilities.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Hairdresser
Molly James Salon
Newport
07.2020 - Current
- Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
- Offered advice on hair care products to boost sales.
- Collaborated closely with colleagues to run an efficient salon operation.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Specialised in modern hairstyling trends to increase client retention.
- Demonstrated mastery of colouring techniques, enhancing client satisfaction.
- Performed routine stock checks, ensuring sufficient supplies at all times.
- Ensured booking system efficiency for improved customer experience.
Beautician
Boughey House
Newport
07.2018 - 08.2021
- Demonstrated high-quality waxing techniques; provided painless hair removal solutions.
- Offered hair removal services to enhance clients' appearance.
- Delivered exceptional client service by providing personalised beauty consultations.
- Promoted salon's products and services for increased sales revenues.
Deputy manager
Newport Rugby Club
Newport
08.2017 - 09.2018
- Streamlined administrative functions to enhance efficiency.
- Collaborated with the manager to achieve organisational goals.
- Supervised team members for optimal task completion.
- Provided guidance to junior staff, fostering professional growth and development.
Education
GCSEs -
Burton Borough School
Newport 09.2010 - 05.2015
NVQ Level 2 - Beauty
Telford College
Telford 09.2016 - 06.2017
NVQ Level 3 - Make Up Artistry
P Louise Academy
Manchester 09.2017 - 05.2018
NVQ Level 2 - Hairdressing
Telford College
Telford 09.2021 - 05.2022
Skills
I am very good with communications with the public and colleagues from working within a salon where a variety of clients walk through our doors, I am very good with time keeping and working under pressure in a fast paced environment, which leads on to being able to multi task to ensure all objectives are achieved in the correct manor,
- Customer service
- Order processing
- Multi-Line phone systems
- Knowledge of gdpr rules
- Efficient note-taking
- Inbound call handling
- Time management
- Workload prioritisation
- Stress tolerance
- Resilience under pressure
- Multi-Tasking capability
- Active listener
- Patient with customers
- Positive attitude
- Confidentiality awareness
Affiliations
- I really enjoy going to the gym in my spare time to shut off from the real world and give myself a healthy lifestyle
- I enjoy my time in the kitchen as I love to cook and make home made food for my family
- I love going on holidays abroad with my family so that we can all unwind from the day to day life
Timeline
NVQ Level 2 - Hairdressing
Telford College
09.2021 - 05.2022
Hairdresser
Molly James Salon
07.2020 - Current
Beautician
Boughey House
07.2018 - 08.2021
NVQ Level 3 - Make Up Artistry
P Louise Academy
09.2017 - 05.2018
Deputy manager
Newport Rugby Club
08.2017 - 09.2018
NVQ Level 2 - Beauty
Telford College
09.2016 - 06.2017
GCSEs -
Burton Borough School
09.2010 - 05.2015
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