MOJCA ROZMAN
Lucan,Co Dublin
Summary
Hardworking, trustworthy, passionate, positive, and dedicated individual with an internal drive to deliver excellence, strong leadership, planning and organisational skills.
Motivated, well-organised, detailed oriented with many years of experience
Reputation for hard work, punctuality and willingness to learn new things.
Overview
33
33
years of professional experience
Work History
Senior store manager
Freshly Chopped Limited
Liffey Valley SC, Clondalkin, co Dublin
08.2017 - Current
- Delivered high-quality results within budget and timeframe targets
- Received Certificate of Excellence for Store Manager of Year (twice), Outstanding Contribution and Operational excellence
- Received reward for Mystery Shopper store of year
- Contribute to new store openings
- Increased sales by 10%
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Supported team by demonstrating respect and willingness to help.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Carried out day-to-day duties accurately and efficiently.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted periodic performance reviews
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Completed opening and closing procedures each day.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
Store assistant, supervisor
Kaufland
Umag, Croatia
12.2013 - 03.2017
- Displayed goods and prices clearly to maximise customer interest.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Increased sales 10%
- Supported management in recruitment and staff development processes.
- Attended to customer needs promptly, leading shop teams by example.
- Trained team to upsell products and navigate POS systems.
- Resolved complaints to achieve full customer satisfaction.
- Managed stock levels to maximise sales opportunities.
- Cashed up tills and counted takings to balance books at business close.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
- Led daily operations to maintain smooth store running.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store manager
Mlinotest
Umag, Croatia
08.2011 - 11.2013
- Understood what drives overall business success and prioritised and delivered quality results.
- Maximised profitability through efficient budgeting and identified growth opportunities.
- Successfully delivered on tasks within tight deadlines.
- Increased sales by 10%
- Prevented cross-contamination by sanitising utensils and surfaces.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Served customers to drive sales and deliver top-quality experiences.
Store manager
Debi Fast Food Pinokio
Umag, Croatia
02.1998 - 07.2011
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased sales by 15%
- Delivered high-quality results within budget and timeframe targets.
- Completed customer orders with speed and accuracy.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Completed opening and closing procedures each day.
Bar manager
Cafe bar Civitas
Umag, Croatia
02.1998 - 07.2011
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Managed over 100 customers per day
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Processed invoices and payment runs with complete accuracy.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Organised special events and functions and corporate lunches.
- Built loyal customer base by creating welcoming environment with top quality service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Store owner
Mini Market Mojca
Umag, Croatia
05.1991 - 12.1993
- Enforced service standards to maintain establishment reputation for excellence.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Developed and executed comprehensive business strategy, aligning organisational goals with market opportunities and competitive landscape.
- Successfully delivered on tasks within tight deadlines.
- Increased sales by 10%
- Applied positive customer service approach to increase satisfaction levels.
- Processed invoices and payment runs with complete accuracy.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Oversaw budget management to keep to financial targets.
Education
A-Levels - Slovene and German Literature
University of Ljubljana
Ljublana, SloveniaDiploma of Higher Education - Natural and maths science
Gymnasium
Trbovlje, Slovenija06.1988
Skills
- Problem-solving
- Team-orientated
- Hiring and training
- Outstanding communication skills
- Exceptional leader
- Customer-focused
- Communication skills
- Multilingual
- Troubleshooting skills
- Safety compliance
- Operational support
- Time management
- Marketing
Languages
Slovenian
Native
English
Fluent
Croatian
Fluent
Serbian
Fluent
Bosnian
Fluent
German
Intermediate
Italian
Elementary
Timeline
Senior store manager
Freshly Chopped Limited
08.2017 - Current
Store assistant, supervisor
Kaufland
12.2013 - 03.2017
Store manager
Mlinotest
08.2011 - 11.2013
Store manager
Debi Fast Food Pinokio
02.1998 - 07.2011
Bar manager
Cafe bar Civitas
02.1998 - 07.2011
Store owner
Mini Market Mojca
05.1991 - 12.1993
A-Levels - Slovene and German Literature
University of Ljubljana
Diploma of Higher Education - Natural and maths science
Gymnasium
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