MOHAMMED HAMMAD
Bengaluru
Summary
Real-Time Analysis Professional with robust expertise in workforce management, data analysis, and forecasting. Proven track record of optimizing operational efficiency and supporting team success through adaptive strategies. Strong analytical skills, attention to detail, and collaborative mindset drive consistent results in dynamic environments. Proficient in utilizing performance metrics and real-time data to inform decision-making and improve service delivery.
Possess strong communication and coordination skills, with a deep understanding of retail business and failure mode analysis. Committed to staying market relevant and continuously growing professionally.
Overview
10
10
years of professional experience
Work History
Real Time Analyst
Amazon
01.2025 - Current
- Optimized workforce distribution by analyzing historical data and trends in realtime.
- Maintained service level agreements by closely monitoring performance metrics and adjusting staffing levels as necessary.
- Collaborated with management to develop targeted action plans for addressing performance gaps.
- Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.
- Identified areas of inefficiency, streamlining processes to increase productivity and reduce costs.
AI Data Trainer (ML Data Associate II)
Amazon
06.2024 - 12.2024
- Test and train LLM models with high-quality data for improved shopping experience
- Handle annotations for training, measuring, and enhancing AI
- Contribute to projects generating training datasets for AI models
- Train new hires on data validation and annotation to ensure accurate data processing for the science team to fine-tune
- Validate data according to specific annotation guidelines, ensuring accuracy and quality
- Collaborated with subject matter experts to ensure content accuracy and relevance
- Perform RCA on annotated data to ensure LLM models are fine-tuned
- Ensure high-quality data for improved AI model performance
- Boosted shopping experience by handling annotations to enhance AI
- Validate data based on specific guidelines to ensure accuracy and quality
Catalog Lead
Amazon
12.2021 - 05.2024
- Collaborated with Account Managers to support top tier vendors and keep stakeholders updated on industry trends
- Led a team of 5 to identify invoice defects with barcode linking to multiple products and processed more than 100K volume between 23–24 fiscal year
- Proactively addressed invoice defects to reduce shortages and improve vendor catalog accuracy
- Worked with cross-functional teams to enhance project success rates by 5%
- Conducted quarterly risk analysis on SOP and SLA to ensure optimal vendor experience
- Handled stressful situations professionally and multitasked with ease
Product Support Specialist
Practo
07.2020 - 10.2021
- Coordinate with various teams to validate new doctor profiles and schedules, ensuring alignment with actual and forecasted demand
- Manage the team as a Pseudo-lead to ensure adequate specialist availability for operational management
- Maintain adherence of the doctor and raise tickets via Jira for technical or non-technical issues
- Prioritize doctor profile validation, schedule alignment, and specialist availability for operational management
- Ensure adherence of doctors, validate profiles, align schedules, manage specialist availability, and raise tickets for issues
- Maintained detailed records of daily support activities and resolutions
Operations Analyst
First Advantage
03.2019 - 07.2020
- Coordinated with client engagement team to initiate verification modules based on SLA
- Updated and modified verification checks in collaboration with client engagement team
- Analyzed and optimized operational processes for efficiency
- Generated reports on verification module performance
- Collaborated with cross-functional teams to improve verification processes
- Analyzed RPA projects to automate manual processes, significantly reducing error rates
Self Employed
Crown Impex
01.2017 - 10.2018
- Set up and operate small-scale business for performing job work on leather materials
- Specialize in setting, reverse setting, hooking, and other techniques
- Collaborate with clients to fulfill their leather material needs
- Efficiently complete job work for client projects
- Perform high-quality leather material customization for client satisfaction
Consultant
Sutherland Global Services
08.2015 - 11.2016
- Provide technical and non-technical support to Amazon customers for digital purchases
- Assisting with issues related to technical difficulties on Kindle devices and purchases
- Collaborate with team members to ensure customer satisfaction
- Analyze customer feedback to improve support services
- Providing troubleshooting steps on Kindle devices as well as on digital purchases
Education
Master of Business Administration - Artificial Intelligence
SRM Institute of Science and Technology
05.2026
Bachelor of Engineering - Electronics and Communication
AMS College of Engineering
05.2015
Manual Testing -
QSpiders
02.2022
Skills
- Artificial Intelligence
- Python
- SQL
- Machine Learning
- Data Validation
- Manual Testing
- Microsoft Excel
- Analytical Thinking
- Fast Learner
- Content Creation
Hobbies and Interests
- Football
- Urdu poetry
- Content Creation
Timeline
Real Time Analyst
Amazon
01.2025 - Current
AI Data Trainer (ML Data Associate II)
Amazon
06.2024 - 12.2024
Catalog Lead
Amazon
12.2021 - 05.2024
Product Support Specialist
Practo
07.2020 - 10.2021
Operations Analyst
First Advantage
03.2019 - 07.2020
Self Employed
Crown Impex
01.2017 - 10.2018
Consultant
Sutherland Global Services
08.2015 - 11.2016
Master of Business Administration - Artificial Intelligence
SRM Institute of Science and Technology
Bachelor of Engineering - Electronics and Communication
AMS College of Engineering
Manual Testing -
QSpiders
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