Summary
Overview
Work History
Education
Skills
Currentjob
Languages
Languages
Timeline
Generic

MOHAMED ABOUNASAR

353 Castleforbes Square

Summary

Experienced professional with 6 years in the internet industry, specializing in social media, trust and safety, and community management. My retail management background includes skills in sales, marketing, customer service, and store development -choosing locations, finalizing leases, and coordinating with contractors. As a results-driven leader, I thrive in collaborative environments and am passionate about helping organizations achieve their goals.

Overview

22
22
years of professional experience

Work History

Search Operations Quality Assurance - German Market

TikTok
Dublin
02.2023 - Current
  • Policy/guideline localization, cascading, clarification for labeling teams to ensure accurate understanding of the policy/guideline
  • Support the training and go-live process of labeling team
  • Quality inspection of labeled data on time and ensure the quality
  • Conduct calibration meeting with the labelling team in the appeal process
  • Work closely with POC and other stakeholders in order to provide feedback on data quality/SOP/policy/guideline.

Trust & Safty Quality Assurance

TELUS International
Essen
08.2022 - 02.2023
  • Review quality samples agreed upon by the client and the company within specified TAT
  • Ensure high level of compliance on Audit of Audit scores
  • Perform analysis on quality trends and flag quality-related risks to the project leadership
  • Conduct coaching sessions to ensure process consistency and reduce error disputes
  • Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way

Subject Matter Expert, Safety Operations

TELUS International
Essen , Germany
08.2017 - 08.2022

· Ensure high level of compliance on Audit of Audit scores
· Perform analysis on quality trends and flag quality-related risks to the project leadership
· conduct coaching sessions to ensure process consistency and reduce error disputes.
· Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way.

Retail Store Development Manager

BİM Birleşik Mağazalar A.Ş
Cairo
09.2012 - 07.2015
  • Working closely with the General Manager to develop 36 month growth acquisition plan, including strategy to achieve this plan
  • Negotiating and structuring deals
  • Becoming an expert at Salesforce while ensuring full compliance of the company business development procedures and driving improvements to the process when shortcomings are identified
  • Becoming fluent in local public policy and existing short term rental regulations
  • Managing all landlords whether lease or partnership for the duration of the company's business relationship with them
  • Develop, train and manage network of local agent/broker partners to drive supply acquisition on a commission basis.

Department Manager

Metro Cash and Carry
Cairo, Egypt
06.2010 - 05.2012
  • Responsible for overseeing day-to-day activity and supervision of personnel in the Shipping, Receiving, and Materials Warehouse areas
  • Daily duties include ensuring accurate shipping, receiving and product movement
  • Maintaining accurate inventories, cycle count performance, and general movement of product throughout the facility.

Inventory Control Manager

Metro Markets
Cairo
08.2002 - 06.2010
  • Oversees all aspects of inventory control and personnel
  • Carries out management responsibilities in accordance with the company's policies and applicable laws
  • Establishes interdepartmental guidelines and policies
  • Maintains a warehouse inventory management system
  • Manages and creates inventory control processes
  • Maintains adequate inventory levels and appropriate control
  • Communicates any discrepancies or issues to inventory team and related departments
  • Responsible for keeping stock items and parts in an organized manner
  • Generates, develops and implements appropriate/standardized reporting
  • Generates distribution of weekly reports, summarizing inventory accuracy through use of cycle counts
  • Ensures inventory shrinkage is kept to an absolute minimum, foreseeing loss of inventory due to theft, fraud, loss and damage or counting errors.

Education

BSc of Agriculture Science, Dairy Products -

Ain Shams University
01.2000

Skills

  • Business Management
  • Quality Management Systems
  • Project Management
  • Training and Development
  • Leadership proficiency
  • Quality Control Analysis
  • Employee Training
  • Quality assurance experience

Currentjob

Improving the search & AI operations @ TikTok, Dublin, County Dublin, Ireland

Languages

  • English
  • German
  • Arabic (Native or Bilingual)

Languages

Arabic
First Language
German
Proficient (C2)
C2
English
Advanced (C1)
C1

Timeline

Search Operations Quality Assurance - German Market

TikTok
02.2023 - Current

Trust & Safty Quality Assurance

TELUS International
08.2022 - 02.2023

Subject Matter Expert, Safety Operations

TELUS International
08.2017 - 08.2022

Retail Store Development Manager

BİM Birleşik Mağazalar A.Ş
09.2012 - 07.2015

Department Manager

Metro Cash and Carry
06.2010 - 05.2012

Inventory Control Manager

Metro Markets
08.2002 - 06.2010

BSc of Agriculture Science, Dairy Products -

Ain Shams University
MOHAMED ABOUNASAR