Mohamad Shodiqin
Tanjung Tokong
Summary
Accomplished Technical Engineer and Assistant at Ultiotech Sdn Bhd, adept in wireless networking and technical troubleshooting. Spearheaded the CUPPTS project, enhancing system functionality by 30%. Proficient in programming languages and hardware troubleshooting, with a knack for developing user-friendly training materials. Demonstrates exceptional problem-solving skills and a commitment to improving operational efficiency.
Overview
1
1
year of professional experience
Work History
Technical Assistant
Ultiotech Sdn Bhd
02.2024 - 06.2024
- Contributed to the initiation of the Common Use Passenger Processing Technology Systems (CUPPTS) project in collaboration with MAHB and Amadeus IT Group.
- Supported the implementation and maintenance of Amadeus Common Use Service (ACUS) and Common Use Self-Service (CUSS) under the MAHB Contract Agreement.
- Supported setup and maintenance of equipment for various projects.
- Provided guidance on proper use of software and tools to staff and customers.
- Assisted in daily operations by organizing files and maintaining records.
- Contributed to creating user manuals and documentation for reference.
Technical Engineer
Ultiotech Sdn Bhd
07.2024 - Current
- Implement and maintain Amadeus Passenger Verification (APV), Baggage Reconciliation System (BRS), and Automatic Tag Reader (ATR).
- Manage Amadeus Network devices, including firewalls, routers, switches, UPS, and other network components.
- Provide technical support for Amadeus products at Penang International Airport.
- Analyzed technical requirements for system upgrades to enhance overall functionality.
- Conducted thorough testing and validation of software updates, ensuring reliability and user satisfaction.
- Improved system performance by conducting root cause analysis and implementing technical solutions.
- Developed training materials for new software tools, facilitating user adoption and reducing support requests.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Teluk Bahang
Pulau Pinang11-2020
Diploma - Information Technology (Digital Technology)
Politeknik Tuanku Syed Sirajuddin
Perlis10-2024
Skills
- Remote support
- Wireless networking
- Technical troubleshooting
- Hardware troubleshooting
- Programming Languages: Proficient in C, Java, Android Studio, HTML, CSS, JavaScript, and PHP (with database integration)
- Software Tools: Competent in Microsoft Office applications
- Networking Knowledge: Intermediate understanding of routing, switching, and network essentials
Timeline
Technical Engineer
Ultiotech Sdn Bhd
07.2024 - Current
Technical Assistant
Ultiotech Sdn Bhd
02.2024 - 06.2024
High School Diploma -
Sekolah Menengah Kebangsaan Teluk Bahang
Diploma - Information Technology (Digital Technology)
Politeknik Tuanku Syed Sirajuddin
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