Mohamad Awarke
Dunshau,Ireland
Summary
Results-driven sales operations and account management professional with extensive expertise in B2B SaaS sales, CRM systems like Salesforce, and partner management. Demonstrates a proven track record in channel sales, key account handling, and driving revenue growth through upselling, cross-selling, and renewals. Skilled in forecasting, negotiation, and business development with a strong understanding of product lifecycles and trend forecasting. Adept at multitasking efficiently while delivering exceptional customer service and issue resolution to enhance client satisfaction. Committed to leveraging sales expertise and strategic account oversight to achieve organisational growth objectives.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
Work history
Account Manager - Middle East (Hybrid)
Arctera
Dublin
2024.12 - 2025.05
- Manage strategic accounts across the Middle East, overseeing full sales lifecycle and account expansion.
- Execute renewal, upsell, and cross-sell motions aligned to client roadmaps and IT strategies.
- Coordinate hybrid customer meetings, maintaining high satisfaction and repeat business.
- Collaborated with sales team for achieving shared objectives.
- Managed business relationships to ensure loyalty and long-term commitment.
- Negotiated contracts to secure profitable deals.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Implemented customer service policies, enhancing client experience.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Senior Renewals Account Manager
Veritas Technologies
Dublin, Ireland
2018.07 - 2024.11
- Delivered consistent renewal quota overachievement across EMEA.
- Led cross-functional collaboration with channel partners, resellers, and C-level stakeholders.
- Increased retention rate by proactively identifying at-risk customers and offering tailored solutions.
- Boosted renewal sales by maintaining strong client relationships.
- Leveraged market insights for competitive advantage in renewals.
- Collaborated with cross-functional teams for seamless renewals process.
- Ensured timely responses to client enquiries, reinforcing their trust.
- Executed successful win-back campaigns for lapsed contracts.
- Forged strategic partnerships, enhancing company reputation.
Renewals Account Manager
Veritas Technologies (formerly Symantec)
Dublin
2015.04 - 2018.07
- Owned renewal pipeline for high-value B2B accounts.
- Actively drove up/cross-sell opportunities; ensured CRM accuracy in Salesforce.
Renewal Account Manager
Symantec
Dublin
2013.10 - 2015.04
- Secured maximum renewal value through high-volume outreach and CRM tracking.
- Developed and maintained strong relationships with resellers and direct clients.
Sales Representative
Bell
2012.06 - 2013.09
- Delivered inbound/outbound sales strategies to meet revenue targets.
- Built repeat business and drove retention initiatives.
Sales Representative
CCINTL
2010.09 - 2013.09
- Conducted international sales surveys and closed B2C deals.
- Resolved customer inquiries and coordinated with back-office teams.
Bar Manager / Bartender
Pierre and Friends, Crepaway
2008.01 - 2012.01
- Led bar operations, service excellence, and staff training.
Sales Representative
California Fun Toys
2001.08 - 2005.09
- Ensured retail floor presentation and customer service excellence.
Education
High School Diploma - High School
Monsif National School
Byblos 2008.01 - 2011.01
High School Studies - High School
Los Amigos High School
Orange County 2004.01 - 2005.01
Certificate of Higher Education - Elementary School
Fitz Intermediate & Monroe Elementary
Orange County 2001.01 - 2004.01
B.A. - Business Administration & Management
University of Atlanta
United States of America 2012.01 - 2015.01
Skills
- Sales Operations
- Meeting sales targets
- Influential communication
- Product Knowledge
- Account Management
- CRM (Salesforce)
- Channel Sales
- Negotiation
- Renewals
- Upsell & Cross-Sell
- Forecasting
- Partner Management
- B2B SaaS Sales
- Key account handling
- Product lifecycle understanding
- Multitasking efficiency
- Customer Service
- Product knowledge
- Upselling expertise
- Account management
- Business development
- Sales expertise
- Lead generation
- Salesforce
- Issue resolution
- Order processing
- Territory management
- Upselling
- Trend forecasting
- Key account generation
- Account oversight
- Account planning competence
- Understanding of renewal processes
- Knowledge in upselling techniques
- Quota achievement
- Contract renewal
- Time management efficiency
- Growth-Focused mentality
- Tactical selling approach
- Interpersonal expertise
- Customer retention strategy development
- B2B sales experience
- Performance metrics comprehension
- Compliance awareness
- Presentation proficiency
- Client Relationship Management
- Relationship Management
Custom
- Veritas EMEA Top Renewal Sales Rep of the Year
- Club VIP Top Performer 2019-2020
- Club VIP Winner 2018-2019
- Employee of the Month, Veritas
Personal Information
Title: Senior Account Executive | Middle East & EMEA
Affiliations
- Swimming, Hiking, Cinema and Movies
Accomplishments
Veritas EMEA Top Renewal Sales Rep of the Year - Club VIP Top Performer 2019-2020 - Club VIP Winner 2018-2019 - Employee of the Month, Veritas
Languages
English
Native
Arabic
Native
Timeline
Account Manager - Middle East (Hybrid)
Arctera
2024.12 - 2025.05
Senior Renewals Account Manager
Veritas Technologies
2018.07 - 2024.11
Renewals Account Manager
Veritas Technologies (formerly Symantec)
2015.04 - 2018.07
Renewal Account Manager
Symantec
2013.10 - 2015.04
Sales Representative
Bell
2012.06 - 2013.09
B.A. - Business Administration & Management
University of Atlanta
2012.01 - 2015.01
Sales Representative
CCINTL
2010.09 - 2013.09
Bar Manager / Bartender
Pierre and Friends, Crepaway
2008.01 - 2012.01
High School Diploma - High School
Monsif National School
2008.01 - 2011.01
High School Studies - High School
Los Amigos High School
2004.01 - 2005.01
Sales Representative
California Fun Toys
2001.08 - 2005.09
Certificate of Higher Education - Elementary School
Fitz Intermediate & Monroe Elementary
2001.01 - 2004.01