Moatsem Hassan
Abha
Summary
Adept at transforming challenges into opportunities, I spearheaded team leadership and customer service excellence at Trading & Development Partnership (TDP Machinery), enhancing store performance and reducing staff turnover significantly. Leveraging strategic thinking and effective problem-solving, I developed initiatives that attracted new customers and boosted sales, demonstrating a commitment to operational excellence and team development.
Overview
9
9
years of professional experience
Work History
Store Manager
Trading & Development Partnership ( TDP Machinery)
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
Store Supervisor
Esnad Contracting Company
10.2021 - 11.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Marked-down clearance items and relocated merchandise to proper store areas.
Storekeeper
Yellow Car Rental Service
04.2016 - 06.2021
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Ordered goods from various vendors to maintain store merchandise levels.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
Education
Diploma - Health Inspector
Health Technical Institute-bani Swaif University
Egypt06-2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Friendly and positive
- Team leadership and coaching
- Store merchandising
- Cash management
- Employee training
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Leadership development
- Store displays
- Policies and procedures
- Staff management
- Accurate cash handling
- Documentation and reporting
- Operations
- Strategic thinker
- Sales professional
- Bank and safe deposits
- Flexible schedule
- Leading staff meetings
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved result through effectively helping with task.
- Resolved product issue through consumer testing.
Languages
Arabic
Native or Bilingual
English
Professional Working
Additional Information
Saudi arabia driving license
Egyptian driving license
Timeline
Store Manager
Trading & Development Partnership ( TDP Machinery)
11.2023 - Current
Store Supervisor
Esnad Contracting Company
10.2021 - 11.2023
Storekeeper
Yellow Car Rental Service
04.2016 - 06.2021
Diploma - Health Inspector
Health Technical Institute-bani Swaif University
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