Mo Abed

Relocated from Cairo, Egypt to Dublin, Ireland on February 2nd and continued in the same position.

• Provide safety leadership and operational support to EMEA Brands, fostering collaboration and problem-solving across international regions.
• Collaborate with cross-functional Match Group and brand partners Like Legal, privacy and government relation teams in the region to localize safety priorities and strategic vision.
• Understand common safety issues in EMEA brands and incorporate shared solutions into the roadmap.
• Evaluate and implement solutions to prevent and disrupt safety concerns, leveraging data analysis and collaborating with Central Safety team.
• Monitor and analyze key operating metrics of Brands and Match Group Social Advocacy and Safety program in international regions, sharing insights with the Central Safety Team.
  Leading safety by design initiative for intentional brands:
• Conduct audits and products reviews to identify and address safety risks.
• Collaborate with engineering and product teams to implement safety features to prioritize safety from early stages of design.

Leading safety by fraud detection and inelegance effort initiative for intentional brands:

• Proven track record in identifying and mitigating fraud risks globally.
• Proficient in leveraging advanced analytics and intelligence tools.
• Collaborates with cross-functional teams to optimize fraud detection systems.
• Conducts investigations and manages fraud incidents.
• Seeking to contribute as an International Fraud Detection and Intelligence Manager.
  
  

Leading the trust and safety team in Hawaya App:

• Develop and enforce policies and guidelines to ensure user safety and privacy.
• Leading moderation team and following up on their KPIs
• Collaborate with product teams to develops new tools to create safer environment for users based on recent trends.
• Monitor and analyze user feedback and data to identify areas for improvement in safety measures.

• Lead and manage a team of urgent cases Safety investigators and responsible for their overall performance.
• Investigate the numbers and make data-driven process improvements
• Focus on management of SLA metrics, Quality, and Customer experience
• Work with cross-functional teams (Quality, Training), developing and implementing QA/Training programs to improve the quality and efficiency of the team
• Work closely with city teams operation, legal, and privacy in unearthing trends.
• Implement ad-hoc projects or run experiments, ensuring complete adherence from the team and sharing clear, useful insights back with the team members

• Handle a high volume caseload of urgent and critical incident types
• Providing thorough, detailed investigations to develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
• Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns
• Contacting, interviewing and obtaining statements from reporting parties, witnesses and accused parties to secure vital information.

• Review fare disputes, and damage claims and close the loop with users.
• Triage issues and escalate them when necessary to city Operation or relevant team.
• Being point of contact between Cairo center of excellence and background agencies in South Africa.
• Monitoring drivers overall rating and conduct online/ inperson retraining for them if needed.