Mithun M Pillai
Dublin
Summary
Motivated Quality-oriented IT professional with 14+ years of experience offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
14
14
years of professional experience
Work History
Scrum Master
G10X
08.2022 - 04.2024
- As a Scrum Master at G10X in India from2022-08 to2024-04, I was responsible for leading and guiding our team through the Agile methodology to successfully deliver projects on time
- I facilitated daily stand-up meetings, sprint planning sessions, and retrospective meetings to ensure effective communication and collaboration within the team
- Coached and mentored team members
- Facilitated project delivery within strict timelines
- Implemented Agile best practices
- Managed project backlogs and prioritization
- Conducted regular performance evaluations
- Encouraged continuous improvement through retrospectives
QA Analyst
Infosys
03.2010 - 05.2022
- I have over12 years of experience as a QA Analyst at Infosys, working in both India and the United States
- During my time at Infosys, I have honed my skills in software quality assurance and Customer management support ensuring that all products meet the highest standards before release
- My experience at Infosys has allowed me to work on diverse projects and collaborate with cross-functional teams to deliver successful solutions
- Conducted thorough testing and analysis of software systems
- Worked across different customer support teams in Retail domain resolving customer concerns and provide technical and domain support
- Created comprehensive test plans and strategies
- Collaborated with different teams to resolve issues related to delivery of project
- Communicated with stakeholders to provide updates on project progress
Education
Bachelor of Engineering Technology - Electronics And Communications Engineering
Kerala University
01.2009
Skills
- Statistical Analysis
- Time management
- File management
- Filing and data archiving
- Office administration
- Administrative support
- Customer Management
- Data Entry
- Power Point
- Web Application Testing
- Microsoft Word
- Microsoft Excel
Languages
English
Hindi
Mal
Hobbies and Interests
Reading, Traveling, Photography
Awards
Infosys Crown Award for Excellence - Rising Star Award, Infosys Crown Award for Excellence for Project Contribution, Three Point Partnership Award (From US Retail Client), Infosys Validation Solution Awards for Excellence, Unsung Heroes Award for CSR Category, Infosys Award For Excellence (Gold) - Sustainability and Social Consciousness, Best DC Enabling Team, Infosys Award For Excellence (Bronze) - Social Impact Award
Links
https://www.linkedin.com/in/mithun-m-pillai-a54239b0/
Timeline
Scrum Master
G10X
08.2022 - 04.2024
QA Analyst
Infosys
03.2010 - 05.2022
Bachelor of Engineering Technology - Electronics And Communications Engineering
Kerala University
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