Miruna Antonia Scurtu

• Daily cleaning and maintenance of rooms, lobbies and common areas according to hotel standards.
• Changing linens, towels and replenishing consumables for guest comfort.
• Adhering to hygiene and safety procedures.
• Rapid reporting of technical malfunctions and found objects.
• Effective collaboration with the team to ensure a high degree of customer satisfaction

• Cleaning and sanitizing guest rooms, bathrooms, and common areas
• Changing bed linens, towels, and replenishing toiletries
• Vacuuming, sweeping, and mopping floors
• Dusting furniture, wiping surfaces, and polishing mirrors
• Reporting any maintenance issues or damages to the supervisor
• Following health and safety guidelines to maintain cleanliness standards
• Providing friendly and professional service to guests

• Greeting and assisting customers in selecting souvenirs and gifts
• Providing product information and recommendations to enhance sales
• Restocking shelves, organizing displays, and maintaining a tidy store
• Monitoring inventory levels and reporting stock shortages
• Ensuring excellent customer service and handling inquiries or complaints
• Processing refunds or exchanges according to store policies
• Keeping track of daily sales and preparing basic reports
• Opening and closing the shop independently, including security checks