Miroslav Konrad
Newbridge
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Telus International
Stara Zagora
09.2024 - 02.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Mixing Operator
Coghlan's Bakery
Naas
01.2023 - 09.2024
- Calibrated scales used for measuring ingredients accurately before beginning a mix.
- Recorded batch numbers on labels prior to transferring product from mixer to container and hopper for packaging purposes.
- Troubleshot problems with mixing processes when they occurred.
- Followed standard operating procedures while performing duties in a safe manner.
- Adhered to safety protocols to minimize accidents and avoid workplace mishaps.
- Ensured that all products were mixed according to established recipes and standards.
Construction Worker
Metrostav s.r.o
Prague
01.2018 - 11.2022
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Assisted with diverse construction challenges to help team and customer.
- Controlled traffic passing near, in or around work zones.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
Education
Some College (No Degree) - Constructions
Střední Škola A Mateřská Škola, Liberec, Na Bojišt
LiberecSkills
- Customer service
- Technical support
- Escalation management
- Conflict resolution
- Product knowledge
- Problem solving
- Communication skills
- Decision-making
Languages
Czech
First Language
English
Intermediate (B1)
B1
Slovak
Proficient (C2)
C2
Timeline
Customer Service Representative
Telus International
09.2024 - 02.2025
Mixing Operator
Coghlan's Bakery
01.2023 - 09.2024
Construction Worker
Metrostav s.r.o
01.2018 - 11.2022
Some College (No Degree) - Constructions
Střední Škola A Mateřská Škola, Liberec, Na Bojišt
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