Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miroslav Konrad

Newbridge

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Telus International
Stara Zagora
2024.09 - 2025.02
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Mixing Operator

Coghlan's Bakery
Naas
2023.01 - 2024.09
  • Calibrated scales used for measuring ingredients accurately before beginning a mix.
  • Recorded batch numbers on labels prior to transferring product from mixer to container and hopper for packaging purposes.
  • Troubleshot problems with mixing processes when they occurred.
  • Followed standard operating procedures while performing duties in a safe manner.
  • Adhered to safety protocols to minimize accidents and avoid workplace mishaps.
  • Ensured that all products were mixed according to established recipes and standards.

Construction Worker

Metrostav s.r.o
Prague
2018.01 - 2022.11
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Assisted with diverse construction challenges to help team and customer.
  • Controlled traffic passing near, in or around work zones.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.

Education

Some College (No Degree) - Constructions

Střední Škola A Mateřská Škola, Liberec, Na Bojišt
Liberec

Skills

  • Customer service
  • Technical support
  • Escalation management
  • Conflict resolution
  • Product knowledge
  • Problem solving
  • Communication skills
  • Decision-making

Languages

Czech
First Language
English
Intermediate (B1)
B1
Slovak
Proficient (C2)
C2

Timeline

Customer Service Representative

Telus International
2024.09 - 2025.02

Mixing Operator

Coghlan's Bakery
2023.01 - 2024.09

Construction Worker

Metrostav s.r.o
2018.01 - 2022.11

Some College (No Degree) - Constructions

Střední Škola A Mateřská Škola, Liberec, Na Bojišt
Miroslav Konrad