Mirko Hernandez Alfaro
Dublin,Ireland
Summary
Swiss-educated hospitality professional with a Postgraduate Degree in International Operations Management and
extensive experience in luxury hotels across Europe and South America. Seeking leadership opportunities as Assistant General Manager, Manager on Duty, Front Office Manager, or Guest Relations Manager within high- end and ultra-luxury hospitality environments.
Experienced in luxury operations, team leadership, guest satisfaction, and Forbes Travel Guide and LQA service standards. Open to international opportunities across Europe, Latin America, the Middle East, and Africa.
Overview
4
4
years of professional experience
Work history
Front office assistant
The Westbury - Doyle Collection
Dublin, Ireland
2026.03 - Current
- Shift leader. Core with luxury Standards
- Reports, and close audit. Top enrolment at GHA Ambassador for Forbes and LQA.
Guest Relation Supervisor
Sanctuary Lodge a Belmond Hotel
Cusco
2024.12 - 2026.01
- KPI Management: NPS and GRI (ReviewPro) action plans – budgeting.
- Manager on Duty responsibilities and leadership LQA Guest complaint handling and follow-up, including VIPs and curated in-house experiences, with a strong focus on value for money.
Quality / Trainee
Ritz Carlton - Arts Hotel Barcelona
Barcelona
2022.02 - 2022.08
- Room Division - cross-trainee.
- Evaluation and results, keeping track of months today and year today. Excel and charts, Guest Voice, BSA, ReviewPro, projects and Opera.
- Presentation for the Leader Forum, work direct with Operations management.
Education
Postgradute Diploma - International Hotel & Operation Management
Swiss Hotel Management school
Leysin, Switzerland 09/2021 - 12 2023
Study certificate - Hotel Management
San Ignacio Loyola University
Lima, Peru 3 2009 - 12 2011
Skills
- Apple iOS applications (Pages, Numbers, Keynote)
- PMS - Opera cloud systems management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Infor PMS / Belmond expertise
- Leadership and management
- Communication skills
- Problem solving
- Decision-Making confidence
Languages
Spanish - Mother Tongue
English - Fluent
Swedish - fluent
French - Basic
References
- Mss M, Nelly, General Manager, maria.huamantinco@belmond.com, +51960552584, Sanctuary Lodge a Belmond Hotel
- Mr. Vincent, O’Gorman Fihi, General Manager, +35316463300, The Westbury Hotel
Timeline
Front office assistant
The Westbury - Doyle Collection
2026.03 - Current
Guest Relation Supervisor
Sanctuary Lodge a Belmond Hotel
2024.12 - 2026.01
Quality / Trainee
Ritz Carlton - Arts Hotel Barcelona
2022.02 - 2022.08
Postgradute Diploma - International Hotel & Operation Management
Swiss Hotel Management school
09/2021 - 12 2023
Study certificate - Hotel Management
San Ignacio Loyola University
3 2009 - 12 2011