Miriam O’Connor
Monasterevin, C,Ireland
Summary
Highly organised and self-motivated professional with extensive experience in general office administration and customer service excellence. Demonstrates exceptional written and verbal communication skills, attention to detail, and time-management abilities. Proficient in Microsoft Office Suite, customer relationship management systems, Sage, and Xero. Known for a positive attitude, initiative taking, and active listening. Committed to enhancing organisational efficiency and fostering strong customer relationships.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Senior Pensions Administrator
Wealth Options Trustees Ltd
Naas, Co Kildare
10.2011 - Current
- Provided excellent customer service, securing client/broker loyalty.
- Provided clients/brokers with knowledgeable and timely responses to questions and concerns through email and phone.
- Set up new clients in CRM systems and maintained up-to-date client records.
- Facilitated timely delivery of mail by sorting and distributing post daily.
- Facilitated smooth processing of payments and invoices, ensuring accuracy at all times.
- Generated renewal invoices and allocated payments received
- Prepared annual accounts
- Arranged investment transfers and completion of new investment applications
- Managed numerous property purchases for our clients, communicated with Solicitors on a regular basis
- Communicated with regulatory agencies Revenue and the Pensions Board in support of continued compliance.
- Prioritised work according to urgency and importance; enabled timely completion of tasks.
- Demonstrated team collaboration skills for efficient completion of daily tasks.
- Contributed towards effective credit control by sending fee reminder letters
- Updated income and expenditure on clients accounts
- For a time I managed the fee commission spreadsheet and prepared reports on Sage
- Trained junior administrator in procedures, sharing knowledge and expertise.
- Managed petter cash, stationary & postal stamps orders
- Attended staff meetings regularly discussing departmental updates, concerns or improvements required.
Sales assistant
LK Bennett, Kildare Village Outlet
Kildare, Co Kildare
10.2010 - 10.2011
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
Sales assistant
Coast, Kildare Village Outlet
Kildare, Co Kildare
12.2007 - 01.2009
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
Procurement and Accounts Assistant
Tegral Metal Forming Ltd
Athy, Co Kildare
06.2007 - 09.2007
- Input sales, purchase and cash transactions.
- Managed petty cash transactions
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Got an insight into how the Procurement of stocks are managed in a big company. I also gained a lot of experience in how credit control is organised and carried out.
Education
Approved Product Advisor (Pensions) - Pensions
LIA
Dublin /2015 - /2015
Bachelor of Business Management (Level 8) - Business Management
Institute of Technology Carlow
Carlow, County Carlow 09.2006 - 05.2010
Leaving Certificate -
Presentation Secondary School
KildareSkills
- Written and verbal communication
- Positive attitude
- Attention to Detail
- Time efficiency
- Computer literacy
- Time-management
- Self-motivation
- General office administration
- Highly organised
- Customer service excellence
- Microsoft office suite
- Customer relationship management systems
- Sage, Xero experience
- Initiative taking
- Active listening
- Organisation and prioritisation
Affiliations
- I attend the gym and swimming pool where I am a member.
- I enjoy supporting the local G.A.A. I am a member of Kildangan GAA club.
- Love listening to Irish Traditional music.
References
References available upon request.
Timeline
Senior Pensions Administrator
Wealth Options Trustees Ltd
10.2011 - Current
Sales assistant
LK Bennett, Kildare Village Outlet
10.2010 - 10.2011
Sales assistant
Coast, Kildare Village Outlet
12.2007 - 01.2009
Procurement and Accounts Assistant
Tegral Metal Forming Ltd
06.2007 - 09.2007
Bachelor of Business Management (Level 8) - Business Management
Institute of Technology Carlow
09.2006 - 05.2010
Approved Product Advisor (Pensions) - Pensions
LIA
/2015 - /2015
Leaving Certificate -
Presentation Secondary School
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