MILTON MATHEW
Scarborough
Summary
Developed exceptional problem-solving skills and technical expertise in fast-paced support environment. Demonstrated ability to communicate effectively with diverse users and resolve complex issues efficiently. Seeking to leverage these transferable skills in new and dynamic field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BUSINESS DEVELOPMENT REPRESENTATIVE
Millmech Engineering
08.2023 - 09.2024
- Identify and qualify new business opportunities through outbound prospecting, cold calls, and email outreach, achieving an increase in qualified leads
- Develop and maintain relationships with prospective clients, understanding their needs and delivering tailored solutions
- Collaborate with sales and marketing teams to execute successful campaigns, driving revenue growth
- Utilize CRM tools (HubSpot) to track progress, manage sales pipelines, and report key metrics
- Prepare presentations and sales pitches for potential clients, addressing their pain points and offering value-added solutions
TECHNICAL SUPPORT REPRESENTATIVE
Gatestone & Co
09.2019 - 05.2020
- Providing timely and professional assistance to customers via phone, email, chat, or in person
- Diagnosing and resolving technical issues related to hardware, software, networks, or systems
- Documenting customer interactions, technical issues, and resolutions in a detailed and organized manner
- Developing a deep understanding of the products, services, and systems supported by the organization
- Identifying and escalating complex technical issues to higher-level support teams or engineering departments as needed
- Ensuring the quality and effectiveness of technical support provided to customers
Education
IT Business Analysis -
Conestoga College
08.2019
Bachelor of Computer Applications -
Dr NGP College
05.2017
Skills
- Windows
- Linux
- Python
- Communication Skills
- MS Excel
- Attention to Detail
- Product Knowledge
- Effective time management
- Analytical Problem-Solving
- Basic Networking
- Customer service
- Multitasking
- CRM management
- Relationship building
- Account management
- Technical troubleshooting
- Microsoft outlook
- Software installation
- Ticket management
- Ticket support system management
Certification
- SNE + Cloud with Automation and Devops, 02/01/24, Indra Institute of Education, Coimbatore, Tamil Nadu
- Hardware basics and Networking fundamentals (A+, N+)
- Docker, Kubernetes, Git/Github, Ansible, Nagios
- Linux OS Red Hat System Administration (RH124, RH134, RH294)
- Amazon Web Service (AWS) Solutions Architect-Associate
Languages
English
Proficient
C2
Tamil
Proficient
C2
Malayalam
Intermediate
B1
Disclaimer
The information stated above is true to the best of my knowledge and belief.
Personal Information
Date of Birth: 10/09/96
Timeline
BUSINESS DEVELOPMENT REPRESENTATIVE
Millmech Engineering
08.2023 - 09.2024
TECHNICAL SUPPORT REPRESENTATIVE
Gatestone & Co
09.2019 - 05.2020
IT Business Analysis -
Conestoga College
Bachelor of Computer Applications -
Dr NGP College
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