Milica Macuka
Dublin
Summary
Dynamic Bar Manager with a proven track record in enhancing guest experiences and driving team performance. Expertise in operational efficiency, budget management, and conflict resolution.
Overview
5
5
years of professional experience
Work History
Bar Manager
Clayton hotel Ballsbridge
Dublin
05.2025 - Current
- Developed creative cocktail menus to enhance guest experience at the hotel bar.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ensured compliance with health and safety regulations in bar operations.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
Bar Manager
Maldron hotel Newlands Cross
Dublin
05.2023 - 05.2025
- Managing day-to-day operations, including opening and closing duties, scheduling shifts for employees, and cash handling procedures.es.
- Managing bar staff, identifying training needs and training new hires.
- Preparing detailed reports on daily sales figures to track trends in customer preferences.
- Maintaining accurate records of liquor inventory and purchases for budgeting purposes.
- Managing the budget and cost-effectiveness of my department.
- Making sure excellent customer service is provided at all times.
- Holding regular departmental meetings, making sure the team is aligned with key operational goals.
- Recognizing and celebrating team achievement, keeping team morale high, and reducing turnover.
Bar Supervisor
Maldron hotel Newlands Cross
Dublin
03.2021 - 05.2023
- Supervised daily operations of the bar including opening and closing procedures.
- Interacted with guests in a professional manner at all times.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Provided guidance and support to bartenders while they served guests at the bar.
- Assisted with ordering supplies and restocking items as needed.
Education
High School Diploma -
Paja Marganovic
Pancevo, Serbia06-2002
Skills
- Operational efficiency
- Conflict resolution
- Team building
- Budget management
- Customer service
- Performance feedback
- Inventory control
- Relationship building
- Outgoing personality
- Time management
- Team leadership
- Problem-solving
- Forecasting and scheduling
Accomplishments
- Learner of the Year 2024
Timeline
Bar Manager
Clayton hotel Ballsbridge
05.2025 - Current
Bar Manager
Maldron hotel Newlands Cross
05.2023 - 05.2025
Bar Supervisor
Maldron hotel Newlands Cross
03.2021 - 05.2023
High School Diploma -
Paja Marganovic