Milena Guê Sanches
Cork
Summary
Friendly and customer-focused bartender with 1 years of experience in busy pub, restaurant, and café environments. Brings 17 years of hands-on customer service experience, ranging from front-desk reception to onboard service including food and beverage offerings. Skilled in mixing classic and creative cocktails, preparing a variety of coffee beverages, and delivering exceptional customer service. Proactive and eager to learn new skills, especially to further improve English language proficiency. Seeking to join a dynamic team in a fast-paced Irish hospitality setting.
Overview
21
21
years of professional experience
1
1
Certification
Work History
FLIGHT ATTENDANT
GOL AIRLINES
Brasília
12.2010 - 11.2024
- Personalized and excellent customer service
- Execution of operational safety procedures
- Welcoming and guiding passengers on board
- First aid application when necessary
- Offering both complimentary and for-sale onboard services
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight
Bartender
Resenha Bar
Brasilia
11.2024 - 03.2024
- Served a wide range of alcoholic and non-alcoholic beverages
- Provided excellent service to guests, ensuring a welcoming atmosphere
- Maintained cleanliness and organization of the bar area
- Assisted with inventory control and restocking supplies
FLIGHT ATTENDANT
TAM AIRLINES
São Paulo
03.2008 - 08.2010
- Welcoming and guiding passengers on board
- Offering drinks and foods for economic and business class
- Personalized and excellent customer service
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
- Execution of operational safety procedures
- Flight attendant in Executive Class on Mercosur routes
- First aid application when necessary
PERSONAL TRAINER AND TEAM COORDINATOR
Pró-Health - Health Consulting
Porto Alegre
01.2004 - 03.2008
- Personalized and specific physical exercise prescription for diverse audiences
- Workplace exercise programs in various occupational sectors (factory and administrative)
- Organizer of occupational health events for internal workplace safety weeks (SIPAT) at multinational companies
- Organizer of recreational and brand engagement events for Zaffari Bourbon Market, Hospital Moinhos de Vento and Praxair
Café Assistant
Z Coffee
Porto Alegre
03.2006 - 04.2007
- Prepared various coffee drinks including espresso, cappuccino, and latte art
- Handled daily opening and closing procedures
- Provided friendly and efficient service to customers
- Maintained a clean and organized workspace and dining area
Café Assistant
República Coffee
Porto Alegre
02.2005 - 01.2006
- Supported baristas with coffee preparation and customer service
- Operated the cash register and handled payments
- Restocked supplies and ensured the café remained tidy
Education
English Student - Languages
SEDA COLLEGE
Cork, COPostgraduate (Lato Sensu) - EXERCISE PHYSIOLOGY
Federal University of Rio Grande Do Sul
DFBachelor's Degree - PHYSICAL EDUCATION
IPA Methodist University Center
Porto Alegre, RSSkills
- Coffee preparation
- Customer service
- Communication
- Cash handling
- Attention to detail
- Multicultural awareness
- Bar organization
Certification
- Manual Handling
- CRM Crew Resource Management
- First Aid
- ESG Corporation
- AIRBUS, 319, 320, 321
- BOEING, 737-300, 737-700, 737-800
Volunteer Experience
Volunteer Care Assistant, Various Elderly Homes and Orphanages, Brazil, 01/01/02, 12/01/02, Assisted with daily activities and companionship for elderly residents, Supported children with educational and recreational activities, Helped organize community events and donations
Timeline
Bartender
Resenha Bar
11.2024 - 03.2024
FLIGHT ATTENDANT
GOL AIRLINES
12.2010 - 11.2024
FLIGHT ATTENDANT
TAM AIRLINES
03.2008 - 08.2010
Café Assistant
Z Coffee
03.2006 - 04.2007
Café Assistant
República Coffee
02.2005 - 01.2006
PERSONAL TRAINER AND TEAM COORDINATOR
Pró-Health - Health Consulting
01.2004 - 03.2008
English Student - Languages
SEDA COLLEGE
Postgraduate (Lato Sensu) - EXERCISE PHYSIOLOGY
Federal University of Rio Grande Do Sul
Bachelor's Degree - PHYSICAL EDUCATION
IPA Methodist University Center
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