Mihajlo Stojanovic
Waterford
Summary
Dynamic and dedicated professional with a proven track record at Hobson Restaurant, excelling in customer service and problem-solving. Recognized for maintaining high standards of organization and responsibility, I effectively increased customer satisfaction and streamlined operations. Adept at order taking and ensuring a secure environment, I thrive in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
hobson resturant in tower hotel
Waterford, Ireland
03.2022 - 09.2025
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Stocked service areas with supplies during slow periods.
Security Officer
keyguard security
Waterford, Ireland
08.2024 - 02.2025
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Reported safety hazards for remediation response.
Customer Service Representative
infosys
Waterford, Ireland
10.2023 - 02.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Gathered customer feedback through surveys and used the data to improve customer service.
Security Officer
SAR security
Waterford, Ireland
07.2023 - 09.2023
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Reported safety hazards for remediation response.
- Maintained high levels of alertness throughout shifts.
- Maintained accurate logs of all security related activities.
Security Officer
S security
Waterford, Ireland
11.2022 - 05.2023
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Completed incident reports to record security or loss prevention incidents.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Reported safety hazards for remediation response.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Guarded restricted areas to prevent unauthorized entry.
Security Officer
noonans security
Waterford, Ireland
03.2021 - 11.2021
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Completed incident reports to record security or loss prevention incidents.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Reported safety hazards for remediation response.
- Monitored CCTV systems to ensure safety and security of premises.
Education
Leaving Certificate -
Mountsion Cbs Secondary
Waterford05-2020
Diploma - Primary School
OS Trpinja
Trpinja, Croatia07-2017
Skills
- Problem-solving
- Order taking
- hardworking
- Well organized
- Always on time
- responsible
- motivated
Affiliations
- trveling
- fishing
- football
- tennis
- gym
- healthy habits
Languages
Croatian
First Language
English
Upper Intermediate (B2)
B2
Spanish
Beginner
A1
Russian
Elementary (A2)
A2
Serbian
Proficient (C2)
C2
Accomplishments
- completed primary school
- secondary school leaving cert
- multiple competition winner in fishing and gym activities
Certification
- leaving cert from 2020
- PSA static security licence 2021-2027
mihajlo Stojanovic
im from Croatia where i was born and did my primary school from where i moved to ireland at the end of 2017 . I like team work . Im always on time and reliable and ready to take any task, always try to provide best outcome. Im motivated and eager to improve .
Timeline
Security Officer
keyguard security
08.2024 - 02.2025
Customer Service Representative
infosys
10.2023 - 02.2024
Security Officer
SAR security
07.2023 - 09.2023
Security Officer
S security
11.2022 - 05.2023
Restaurant Waiter
hobson resturant in tower hotel
03.2022 - 09.2025
Security Officer
noonans security
03.2021 - 11.2021
Leaving Certificate -
Mountsion Cbs Secondary
Diploma - Primary School
OS Trpinja
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