MIHAILO STANKOVIC
Duleek
Summary
As a solution-focused, highly creative, and dependable professional with robust managerial skills, I bring over a decade of experience in the hospitality industry, specifically in restaurants, bars, and various food-serving establishments. My commitment to ensuring guests enjoy an exceptional dining experience is unwavering, as I consistently deliver outstanding customer service.
Overview
11
11
years of professional experience
Work History
Supervisor
Nanny's Of Duleek
03.2023 - Current
- Delivering proper service requires a thorough understanding of the food and drink menu, as well as the completion of daily tasks. I assist team members and take charge of training new staff in line with company policies, leveraging my expertise to maximize productivity. I manage complaints, resolve problems, and report to senior management on daily operations, progress, and staff advancements, while also promoting communication within the team.
Supervisor
The Ivy Dublin
07.2018 - 02.2020
- Overseeing a variety of tasks to ensure the smooth operation of the restaurant, including upholding the company's brand standards. Always projecting a professional image, mentoring, advising, and fostering the growth of team members. Guaranteeing top-notch service for every guest by creating an atmosphere that upholds brand standards, menu knowledge, and all aspects of gracious hospitality. Allocating duties, responsibilities, and workstations to staff based on operational needs.
Head Waiter
Residence & Restaurant Forty One
08.2017 - 06.2018
- Promoted to head waiter in just a few months, I have been instrumental in training new staff, both on-the-job and during the manager's absence. I've catered to a variety of events, adapting to meet the diverse needs of guests. I've also assisted behind the bar and taken charge of the pass during peak times. My focus has been on ensuring that each guest receives the high standard of service that reflects the fine dining experience at Restaurant Forty-One, and that all staff maintain this level of service. Additionally, I support the manager with cash-up and lock-up duties.
Waiter
Roly's Bistro
10.2016 - 06.2017
- In a bustling setting, providing outstanding service is key; this includes welcoming and attending to guests promptly and cordially. It involves presenting the menu, addressing questions, and offering recommendations when needed. Ensuring guest satisfaction is paramount, which requires frequent checks throughout their dining experience to confirm their contentment with each course and beverage served.
Senior Waiter
The Royal Dublin Golf Club
05.2015 - 10.2016
- Provide exceptional, friendly, and swift service. Maintain knowledge of the current menu items, ingredients, and preparation methods. Handle cash, count inventory, order supplies, and prepare for all banquets and executive lunches. Conduct security coverage and lock-up procedures at night.
Education
Mechanical technician -
Technical School Zmaj
Belgrade, Serbia06.2008
Skills
- Demonstrated experience in a supervisory or comparable role, with a thorough understanding of company policies and the legal framework of the industry
- Capable of mastering a diverse range of job responsibilities
- Possesses superior communication and interpersonal abilities
- Exceptional organizational and leadership qualities
- Staff Development
- Goal-Oriented
Languages
Serbian
English
German
Personal Information
- Place of Birth: Pula, Croatia
- Date of Birth: 02/08/1989
References
Referees available upon request
Timeline
Supervisor
Nanny's Of Duleek
03.2023 - Current
Supervisor
The Ivy Dublin
07.2018 - 02.2020
Head Waiter
Residence & Restaurant Forty One
08.2017 - 06.2018
Waiter
Roly's Bistro
10.2016 - 06.2017
Senior Waiter
The Royal Dublin Golf Club
05.2015 - 10.2016
Mechanical technician -
Technical School Zmaj
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