Mihaela Stankard
Clane, Co. Kildare
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Store Manager
SuperValu Clane
Clane
2013.03 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Store Manager
Supervalu Clane
2011.09 - 2013.03
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Department Manager
Supervalu Clane
2007.12 - 2011.09
- Handled shift overstock, restocking and inventory control.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Managed daily operations, ensuring efficient workflow and productivity.
Education
Intermediate Certificate in Wine And Spirits -
Wine & Spirit Education Trust
Dublin, Ireland2009-06
Master of Arts - Master of Competitive Sports
Pitesti University
Pitesti, Arges, Romania2009-05
Bachelor of Arts - Bachelor of Physical Education and Sports
Pitesti University
Pitesti, Arges, Romania2007-06
High School Diploma -
Pitesti High School
Pitesti, Arges, Romania2003-06
Skills
- Risk Management
- Employee Training
- Supply Ordering
- Team Development
- Store Merchandising
- Store operations oversight
- Retail Inventory Management
- Friendly and Positive
- Performance Reviews
- Relationship building and management
- Work Planning and Prioritization
- Strategic thinker
- Reliable
- Training, mentoring and staff management
- Employee supervision and motivation
- Policies and Procedures
- Problem-Solving
REFERENCES
Alan Condron 087 233 3455
Director SuperValu Clane
Timeline
Store Manager
SuperValu Clane
2013.03 - Current
Assistant Store Manager
Supervalu Clane
2011.09 - 2013.03
Department Manager
Supervalu Clane
2007.12 - 2011.09
Intermediate Certificate in Wine And Spirits -
Wine & Spirit Education Trust
Master of Arts - Master of Competitive Sports
Pitesti University
Bachelor of Arts - Bachelor of Physical Education and Sports
Pitesti University
High School Diploma -
Pitesti High School
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