Mihaela-Mirela Grumazescu
Dublin,Ireland
Summary
Accomplished professional with expertise in staff supervision, client relations, customer service ,and health and safety compliance. Demonstrates strong leadership and effective communication skills, ensuring quality control and operational support.
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Contract service manager
OIC Cleaning
Dublin, IRELAND
03.2024 - 07.2024
- Updated workload tracker to efficiently plan and monitor site activities.
- Conducted site surveys and inspections ahead of deadlines.
- Oversaw daily operations while managing contracts for site teams.
- Placed and managed subcontractor orders to align with project requirements.
- Responded promptly to time-sensitive queries to ensure swift resolution.
- Recruited and developed skilled team members, cultivating a dedicated workforce.
Healthcare cleaning supervisor
Derrycourt Cleaning Company Specialists
Dublin,Crumlin Children Hospital, Ireland
09.2023 - 12.2023
- Reported accidents and investigated incidents to enhance staff safety.
- Guided staff in handling chemical solutions according to COSHH regulations.
- Trained cleaning staff to deliver high-quality services, boosting customer satisfaction.
- Coordinated staff rotas, strategically delegating tasks to optimise efficiency.
- Inspected cleaning quality to ensure pristine standards were consistently met.
- Delivered constructive feedback to improve performance of cleaning staff.
- Maintained strict health and safety compliance through thorough inspections.
Area cleaning manager
Derrycourt Cleaning Company Specialists
Dublin, Ireland
03.2023 - 09.2023
- Inspected cleaning quality to uphold pristine standards.
- Monitored weekly cleaning supply usage and placed refill orders promptly.
- Coordinated staff rotas, strategically delegating tasks to maximise efficiency.
- Trained staff to deliver high-quality cleaning services and enhance customer satisfaction.
- Maintained strict health and safety compliance through regular inspections.
- Delivered constructive feedback to improve cleaning staff performance.
- Liaised with clients to provide quotes and ascertain cleaning requirements.
Cleaning supervisor
Derrycourt Cleaning Company Specialists
Dublin, Ireland
12.2022 - 03.2023
- Reviewed work schedules to enhance operational efficiencies.
- Trained staff to deliver exceptional cleaning services, boosting customer satisfaction.
- Planned schedules to maximise bookings and conduct deep cleans.
- Monitored weekly supply usage, placing refill orders to avoid service delays.
- Reported accidents and investigated incidents to uphold staff safety standards.
- Inspected cleaning quality standards consistently.
- Evaluated employee performance regularly, providing constructive feedback.
Cleaning operative
Derrycourt Cleaning Company Specialists
Dublin, Ireland
09.2018 - 12.2022
- Adhered to hygiene regulations, exceeding cleanliness standards in service delivery.
- Inspected communal areas, ensuring cleanliness and removal of litter.
- Operated specialised cleaning equipment
- Managed recycling and waste disposal to enhance sustainability practices.
- Safely stored cleaning solutions and equipment to prevent hazards.
- Identified and reported accidents and safety risks to management.
- Maintained working areas to immaculate standards.
Education
Bachelor of Physical Education and Sports - Sports
University "Stefan cel Mare"
10.2009 - 07.2012
Certificate of Achievement Level C1 -
Your English Language School
08.2020 - 03.2021
Skills
- Staff oversight and development
- Customer relations management
- Health and safety adherence
- Operational support services
- Leadership capabilities
- Quality control measures
- Customer Service
Languages
English
Romanian
Timeline
Contract service manager
OIC Cleaning
03.2024 - 07.2024
Healthcare cleaning supervisor
Derrycourt Cleaning Company Specialists
09.2023 - 12.2023
Area cleaning manager
Derrycourt Cleaning Company Specialists
03.2023 - 09.2023
Cleaning supervisor
Derrycourt Cleaning Company Specialists
12.2022 - 03.2023
Certificate of Achievement Level C1 -
Your English Language School
08.2020 - 03.2021
Cleaning operative
Derrycourt Cleaning Company Specialists
09.2018 - 12.2022
Bachelor of Physical Education and Sports - Sports
University "Stefan cel Mare"
10.2009 - 07.2012
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