MIHAELA-CRISTINA ENE

• Ensured peak performance under pressure and reduced waiting times through swift table management. Handled payment transactions and fostered a harmonious working environment through efficient team communication. Managed high guest volumes with exceptional customer care and strict adherence to health and safety regulations

• Served as a point of escalation for complex issues, driving client retention through timely resolutions. Exceeded sales goals and maximized customer satisfaction by resolving service inquiries promptly. Assisted with product-related questions and order fulfillment across multiple channels

• Developed and maintained responsive websites using HTML5, CSS3, and JavaScript, ensuring optimal UX. Collaborated on front-end features using React.js to improve site performance and interactivity. Managed version control via Git/GitHub to coordinate code changes within a development team.

• Processed professional payments and increased sales by 10% through expert menu guidance. Managed VIP seating and maintained a welcoming atmosphere during high-demand periods

• Promoted and sold GLO devices, managing over 50 customers per day and generating new leads. Trained other sales consultants on innovative sales techniques and market analysis.

Provided technical support for hardware/software issues, ensuring high system uptime. Assisted in SQL database maintenance and performed regular data integrity updates. Configured local area networks (LAN) and supported the web department with SEO optimization

Managed live Blackjack tables, ensuring strict regulatory compliance and AML protocols. Cultivated an inclusive environment while providing a positive gaming experience for all patrons