MICHELLE DA SILVA RAMOS
Roscommon,County Roscommon
Summary
Dedicated professional administrator, highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and a helpful approach. Energetic and well-versed with effective communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Achieves company goals through exceptional planning and prioritisation.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Homemaker
Self
Roscommon
2012.03 - Current
- Taking care of my family including my children in all matters to do with their care and well-being
- Volunteering for variety of family-related events e.g. school fundraisers
- Maintaining the home to a high standard for the comfort and care of my family
Intern
Produtos Roche Químicos e Farmacêuticos S.A (Roche Pharma.Ltd), Multinacional
2016.03 - 2017.12
- Downloading of data and records from temperature monitor devices as well as evaluating all data recorded in devices
- Document Compilation of Biological and Non-Biological Imported Finished Products as well as from Clinical Research products
- Contributing to an Analytical Registry of Biological and Non-Biological Imported Finished Products
- Elaboration of the Security Term (Statement) related to the release of Biological Imported Finished Products to be registered with ANVISA (Brazilian Health Regulatory Agency);
- Documenting compilation and inspection of Clinical Research products
- Systemic and physical evaluation of returned products
- Elaboration of disapproval reports for returned products
- Formulation of Self-Inspection Tool - Qualification of Suppliers
- Using the SAP tool for return products analysis, analytical registry of imported products, inspection and data analysis for clinical research products.
PHARMACIST
ANALISTA GMP
Rio De Janeiro
2017.09 - 2017.12
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Received prescriptions and checked against medical histories, safeguarding patient health and safety.
- Provided patients with pamphlets and verbal instructions about taking, handling and storing medications.
- Oversaw secure, appropriate storage of temperature-sensitive items and controlled substances.
- Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications.
- Supplied non-prescription medicines, diagnostic and therapeutic aids, providing advice to customers on effective usage.
- Maintained detailed prescription files for compliance and traceability purposes.
Accountant assistant
Noel Carr & Co
Roscommon
2007.04 - 2012.04
- Verified items billed against items received, following up with vendors to reconcile variances.
- Completed financial reports for management and stakeholders.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Evaluated employee expense reports and verified accuracy.
- Communicated with suppliers to reconcile invoice payments.
- Maintained accurate and complete documentation for all financial department procedures.
Pharmacy assistant /Medicine counter assistant
O Brien's Pharmacy
Roscommon, Roscommon
2006.10 - 2012.02
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Verified order information against computer database records for accurate dispensary management.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
- Counted and labelled prescriptions with correct item and quantity.
- Updated system with current customer, payment and inventory information.
- Identified high-demand and out-of-stock items for replenishment.
- Provided administrative support to pharmacy teams, including, filing, copying and faxing.
- Kept pharmacy counter and related areas clean, neat and organised.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Updated patient information to achieve accurate medical records.
- Maintained confidential patient records in line with data protection laws.
- Minimised patient waiting times through excellent prioritisation and multitasking.
Education
Bachelor of Science - Pharmacy
Faculdade Metropolitana de Anápolis FAMA
Brazil 2014.09 - 2017.06
QQI Level 6 Accounting Technician - Business Administration
Technological University of the Shannon
Athlone, County Westmeath, Ireland 2007.09 -
Leaving Certificate - General second level education
Convent of Mercy Secondary School
Roscommon, County Roscommon 2001.09 - 2006.06
Skills
- Pharmacy Management including, organising and systematising processes and procedures to comply with regulations and satisfy customer requirements
- Customer-focused including, responding to customer questions, requests for clarification, complaints
- Team building including, mentoring and guiding other less experienced team members
- Accounting including, customer interaction, problem-solving, bookkeeping using software
- Proficiency in MS Office and knowledge of several software packages
- Project management experience and logistics experience
- Strong interpersonal and communication abilities
- Capacity to work under pressure and tight deadlines
Languages
English
Fluent
Portuguese
Native
German
Elementary
Timeline
PHARMACIST
ANALISTA GMP
2017.09 - 2017.12
Intern
Produtos Roche Químicos e Farmacêuticos S.A (Roche Pharma.Ltd), Multinacional
2016.03 - 2017.12
Bachelor of Science - Pharmacy
Faculdade Metropolitana de Anápolis FAMA
2014.09 - 2017.06
Homemaker
Self
2012.03 - Current
QQI Level 6 Accounting Technician - Business Administration
Technological University of the Shannon
2007.09 -
Accountant assistant
Noel Carr & Co
2007.04 - 2012.04
Pharmacy assistant /Medicine counter assistant
O Brien's Pharmacy
2006.10 - 2012.02
Leaving Certificate - General second level education
Convent of Mercy Secondary School
2001.09 - 2006.06