Michelle Trgovac
Belmont,VIC
Summary
Dedicated professional with a strong foundation in customer service excellence and effective communication. Demonstrates a positive and approachable demeanour, fostering team collaboration and ensuring high levels of customer satisfaction. Highly responsible and reliable, with proven expertise in cash handling and food safety understanding. Committed to leveraging creative thinking skills to enhance operational efficiency and contribute to organisational success.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Studio Art Teacher/Catering
The Art Factory
Glen Iris
08.2017 - 10.2024
- Shared passion for art with students and encouraged personal skill development.
- Encouraged peer evaluation and reflection to practise critical thinking skills.
- Created positive, stimulating learning environment with consistent discipline and successful behaviour management techniques.
- Supplied students with necessary materials and equipment.
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Collaborated with other team members for smooth catering operations during birthday parties.
Cafe all rounder
Flavours of lakhoum
Richmond, Melbourne
06.2014 - 07.2017
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent service in a busy and demanding restaurant environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
Education
Certificate IV - Floristry
Holmesglen
Melbourne 02.2021 - 12.2021
Diploma - Graphic Design
CATC
08.2013 - 11.2014
Certificate IV Small Business Management -
Holmesglen
02.2008 - 12.2008
Skills
- Positive and approachable
- Team collaboration
- Highly responsible and reliable
- Customer service excellence
- Food safety understanding
- Effective communication
- Cash handling
- Creative thinking
Affiliations
- Drawing
- Painting
- Walking
- Baking
- Animals
- Music
References
Priti Roberts, Employer/Owner - The Art Factory, M: 0427 898 987
Lauren Bell, Former Manager- Flavours of Lakhoum, M: 0414 142 554
Timeline
Certificate IV - Floristry
Holmesglen
02.2021 - 12.2021
Studio Art Teacher/Catering
The Art Factory
08.2017 - 10.2024
Cafe all rounder
Flavours of lakhoum
06.2014 - 07.2017
Diploma - Graphic Design
CATC
08.2013 - 11.2014
Certificate IV Small Business Management -
Holmesglen
02.2008 - 12.2008
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