MICHELLE ROBERTA DOS SANTOS FIRMINO
Belo Horizonte,Brazil
Summary
Experienced professional with a strong background in product validation and quality assurance. Demonstrates expertise in agile methodologies, collaborative approaches, and customer-focused solutions. Proficient in documentation review, test planning, and quality control systems. Committed to delivering high-quality results and continuously improving processes to meet organisational goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Senior Quality Analyst
Base 2 Tecnologia
BeloHorizonte, Brazil
04.2021 - 01.2024
- Analysed requirements for tasks entered in Jira, proactively identifying potential issues before development, and suggested changes and improvements to contribute to a more efficient process and prevent rework.
- Planned and created test plans/cases/scenarios in Excel, along with reports and spreadsheets for the product and service acceptance testing process.
- Executed pre- and post-release testing of products and services in the production environment (Play Store and Apple Store), ensuring their correct functionality and reliability.
- Registered defects identified during testing in Jira, coupled with proactive management of necessary corrections, ensured issues were resolved without causing negative impacts.
- Participated in regular Scrum meetings (Daily Meeting, Sprint Planning, Sprint Review, Sprint Retrospective, Refinement) following the Scrum process.
- Supported teams by sharing knowledge, clarifying doubts, and identifying areas for improvement in task execution.
Test Analyst
Basis Tecnologia da Informação S.A.
Belo Horizonte, Brazil
08.2020 - 04.2021
- Created test cases, test plans, reports, and spreadsheets to track the acceptance testing process for products and services using an internal tool provided by a third-party company.
- Executed tests before and after the release of products and services in the production environment to ensure their correct functionality.
- Registered identified defects in the tools, products, and services tested, as well as tracked their corrections.
- Performed tests on corrected issues, validating if the fix was implemented correctly and ensuring no negative impacts resulted from the correction.
- Contributed to the improvement process of products and services during and after their development, focusing on customer satisfaction.
Product/Quality Analyst
Seedz
Belo Horizonte, Brazil
06.2018 - 09.2019
- Created test cases, test plans, reports, and spreadsheets to track the acceptance testing process for products and services using an internal tool provided by a third-party company.
- Executed tests before and after the release of products and services in the production environment to ensure their correct functionality.
- Registered identified defects in the tools, products, and services tested, as well as tracked their corrections.
- Performed tests on corrected issues, validating if the fix was implemented correctly and ensuring no negative impacts resulted from the correction.
- Contributed to the improvement process of products and services during and after their development, focusing on customer satisfaction.
Test Analyst
Quick Mobile Brasil
Belo Horizonte, Brazil
01.2017 - 05.2018
- Documented the tasks and functionalities requested by the business team and/or management, identifying the requirements to be developed.
- Assisted in building the task backlog, prioritizing activities for the development team.
- Mapped adjustments to the processes of technology and operations teams, identifying deviations that hinder the execution of daily tasks.
- Created test cases, test plans, reports, and spreadsheets to track the acceptance testing process for products and services.
- Executed tests before and after the release of products and services in the production environment to ensure their correct functionality.
- Registered defects in the tools, products, and services tested, as well as tracked their corrections by performing new tests after the fixes to validate if the correction was implemented correctly and to ensure no negative impacts resulted from the correction.
Quality Analyst
Blip
Belo Horizonte, Brazil
08.2008 - 03.2016
- Developed test cases, plans, and reports in Excel to monitor acceptance testing processes.
- Executed functional tests across desktop and mobile platforms for projects targeting mobile operators.
- Conducted post-release tests in production environments to validate product functionality.
- Registered defects and tracked corrections through subsequent testing to assess impacts.
- Automated mobile testing using Calabash and internal tools to enhance efficiency.
- Participated in hiring processes and trained new quality team members.
- Contributed to product improvement initiatives during and after development, prioritising customer satisfaction.
Education
Tecnólogo - Análise e Desenvolvimento de Sistemas, Engenharia de Software
Centro Universitário UNA
Belo Horizonte 01.2005 - 12.2007
Skills
- Product validation competence
- Quality assurance knowledge
- Knowledge of agile methodologies
- Collaborative approach
- Customer focus
- Documentation review
- Test planning
- Quality control systems
Languages
Portuguese
Native
English
Intermediate
Spanish
Beginner
Accomplishments
- Proactive Defect Detection: Reduced issue resolution time by 30% through proactive defect identification.
- Customer Issue Reduction: Decreased customer reported issues by 40% in under a year.
- Cost-efficient Project Management: Completed project 15% under budget through process improvements.
Timeline
Senior Quality Analyst
Base 2 Tecnologia
04.2021 - 01.2024
Test Analyst
Basis Tecnologia da Informação S.A.
08.2020 - 04.2021
Product/Quality Analyst
Seedz
06.2018 - 09.2019
Test Analyst
Quick Mobile Brasil
01.2017 - 05.2018
Quality Analyst
Blip
08.2008 - 03.2016
Tecnólogo - Análise e Desenvolvimento de Sistemas, Engenharia de Software
Centro Universitário UNA
01.2005 - 12.2007
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