MICHELLE O'BRIEN
Dublin,Ireland
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Sales Administrator
DAF Distributors Ireland
BALDONNELL BUSINESS PARK, DUBLIN
05.2023 - Current
- Assisted sales team with product information and customer inquiries promptly.
- Supported sales team by preparing and organizing customer data, enhancing access to critical information for decision-making.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Listened to customer needs to identify and recommend best products and services.
- Managed inventory levels and maintained stock records, ensuring smooth operations and timely availability of products.
- Organized sales documentation and maintained filing systems for easy access.
- Collaborated with logistics to schedule timely deliveries and streamline processes.
- Facilitated interdepartmental communication, improving workflow and collaboration among teams.
- Executed revenue uploads and managed birth certificate creation and registration processes.
- Facilitated weekly PDI meetings with service and parts departments to discuss operations.
CS Business Services Associate ( Maternity Contract)
Sisk Healthcare t/a Tekno Surgical
Dublin, 22
06.2022 - 05.2023
- Coordinated task delegation within group inbox, streamlining workflow for team efficiency.
- Quotations & Business proposals
- Product Item ranges - Price coordination
- Customer & Sales Rep order / product lead times
- Addressed stock quantity and location inquiries, enhancing team operations and response times.
- Conducted quality checks on stock movements, ensuring integrity and accuracy of inventory.
- Identified obsolete items and alternative products to optimize inventory.
Customer Service Representative
ROBUS Lighting
Dublin, 12
09.2021 - 05.2022
- Answering calls promptly (withing 10 seconds)
- Returned calls to customers who abandoned inquiries, enhancing follow-up engagement
- Contacting customers to advise of order status from alerts
- Managed and replied to info@robus emails, addressing customer inquiries efficiently
- Solving a diverse range of queries from across the spectrum of the business
- Make outbound calls to increase pack quantities and values for break prices
- Entering Sales Orders onto our SAP System accurately
- Processed proof of delivery requests, ensuring timely order fulfillment
- Managed electronic data interchange processes for efficient order handling
- Interacted with area sales managers daily to address operational needs
- Maintaining above target levels on Call Quality scoresbusiness.
Office Administrator
Healthcare 21 Group / Aquilant
Dublin, 22
01.2017 - 08.2021
- Open and distribute all incoming and outgoing post
- Coordinated ground transportation logistics for staff and visitors, ensuring timely arrivals and departures
- Reviewed and established pricing structures for contracts, contributing to competitive bidding processes
- Processed proof of delivery documents and generated invoices
- Provided corporate travel planning and advisory services
- Managed and fulfilled all stationary supply orders
- Provided administrative support for tender processes during a 6-week period
- Health & Safety Officer
- Served as fire marshal, ensuring safety compliance and emergency preparedness
- Coordinated facility management tasks to maintain operational efficiency
- Planned and organized corporate events to foster team engagement and collaboration
- Executed various ad hoc tasks to support team operations
Skills
- Customer relationship management
- Sales reporting
- Inventory management
- Data organization
- Microsoft Excel
- Microsoft Office
- Attention to detail
- Ability to Multitask
- Problem solving
- Adaptability
- Effective communication
- Customer service
Hobbies and Interests
- Reflexology
- Emotional Intelligence
- Energy Healing
- Mindfulness
- Reading
- Parachute Jumping
References
References available upon request
Personal Information
- Nationality: Irish
- Driving License: Full
Timeline
Sales Administrator
DAF Distributors Ireland
05.2023 - Current
CS Business Services Associate ( Maternity Contract)
Sisk Healthcare t/a Tekno Surgical
06.2022 - 05.2023
Customer Service Representative
ROBUS Lighting
09.2021 - 05.2022
Office Administrator
Healthcare 21 Group / Aquilant
01.2017 - 08.2021