Michelle Mannion
Lorrha
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Event Coordinator
Athlone Springs Hotel
Athlone, Ireland
11.2024 - Current
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Analyzed data from previous events in order to improve future ones.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Collaborated with clients to identify their goals and expectations from the event.
- Designed contracts, collected fees, and booked events.
Hotel Duty Manager
Athlone Springs Hotel
Athlone
02.2023 - 11.2024
- Developed and implemented hotel policies and procedures.
- Monitored staff performance and provided feedback to ensure quality standards were met.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Ensured the safety and security of guests, employees, and property assets.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Coordinated special events such as weddings and conferences at the hotel.
- Ensure that staffing is adequate in all areas.
- Ensure that liquor licencing legislation are followed according to Company policy and procedures.
- Carry out security / fire walk and complete relevant records as required.
- Act as Fire Marshall while on duty and be thoroughly familiar with emergency procedures and alarms.
- Ensure that all checklists and reports are completed by the relevant person before the end of the shift.
- Trained new hires on company policies, job duties and workflows.
- Supervised staff members during shifts to ensure tasks were completed efficiently.
- Provided guidance to junior staff members on how to handle difficult situations.
- Implemented strategies designed to improve customer satisfaction ratings.
- Handled guest complaints and offered complimentary services for hardship cases.
- Handled reception duties during staffing shortages
- Assisted Sales and Events team amid staffing gaps
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
Food and Beverage Supervisor
Athlone Springs Hotel
Athlone
12.2022 - 02.2023
- Maintaining and implementing the standard operating procedures in the restaurant.
- Managing the opening and closing duties of cashiering, restocking items.
- Managing the inventory of alcohol.
- Adhered to stringent quality standards consistently
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Coordinated various occasions such as christenings, communions, family gatherings, weddings and gala dinners
- Maintained top-tier service quality
- Assign duties, responsibilities, and spans of authority to the personnel.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
Shift Lead
Radisson Blu Hotel
Athlone
01.2022 - 12.2022
- Provided leadership and direction to a team of up to 25 shift employees.
- Trained new employees on work policies, safety regulations, and job duties.
- Ensured that all staff members adhered to all health and safety standards.
- Monitored employee productivity and provided feedback to increase efficiency.
- Worked with managers to ensure all tasks were completed on time and accurately.
- Communicated regularly with the team to ensure goals were met and customer satisfaction was achieved.
- Identified areas of improvement and implemented solutions to increase customer satisfaction.
- Assisted in the development and implementation of new policies and procedures.
- Resolved customer complaints and grievances in a timely and professional manner.
- Coordinated daily shift segments for efficient service
Waitress
Radisson Blu Hotel, Athlone
Athlone
02.2022 - 11.2022
- Present menus and the drinks menu to customers.
- Have full awareness of allergy information on the menus.
- Answer all inquiries about food and beverages offered by the establishment.
- Offer food and wine suggestions.
- Processed customer orders efficiently
- Deliver and serve food and drink to the table.
- Pre-set tables for orders.
- Maintain outstanding hygiene at all times.
- Deal with spillages, refresh glasses, replace utensils, and check with customers intermittently to ensure everything is to their satisfaction.
- Handle complaints.
- Provide customer bills accurately
- Full compliance with health, safety, and hygiene standards.
- Check IDs to ensure customers are legally allowed to purchase alcohol.
- Wedding service.
- Afternoon tea service.
- Working in a bar with 800+ people attending a concert.
- Proven ability to thrive under pressure
Waitress
The Derg Inn
Terryglass
07.2016 - 02.2020
- Present menus and the wine list to customers.
- Have full awareness of allergy information on the menus.
- Answer all inquiries about food and beverages offered by the establishment.
- Offer food and wine suggestions.
- Processed customer orders efficiently.
- Deliver and serve food and drink to the table.
- Pre-set tables for orders.
- Maintain outstanding hygiene at all times.
- Deal with spillages, refresh glasses, replace utensils, and check with customers intermittently to ensure everything is to their satisfaction.
- Handle complaints.
- Provide the bill, process cash and card payments.
- Full compliance with health, safety, and hygiene standards.
- Check IDs to ensure customers are legally allowed to purchase alcohol.
- Make drinks for table orders.
- Collaborated effectively with kitchen staff, bartenders, and waitstaff.
- Have a great rapport with colleagues and regular guests.
Education
Bachelor of Arts - Bachlor's Degree in Hotel And Leisure Managemnet
Technological University of The Shannon - Midlands
Athlone10-2022
Skills
- Reservation Management
- Event sales
- Meeting planning
- Conference preparation
- Conference planning
- Guest relations
- Sales and Marketing
- Security management
- Health and safety compliance
- Staff training and development
- Complaint Handling
- Property Maintenance
- Dining reservations
Personal Information
- Gender: Female
- Nationality: Irish
References
Available on request.
Timeline
Event Coordinator
Athlone Springs Hotel
11.2024 - Current
Hotel Duty Manager
Athlone Springs Hotel
02.2023 - 11.2024
Food and Beverage Supervisor
Athlone Springs Hotel
12.2022 - 02.2023
Waitress
Radisson Blu Hotel, Athlone
02.2022 - 11.2022
Shift Lead
Radisson Blu Hotel
01.2022 - 12.2022
Waitress
The Derg Inn
07.2016 - 02.2020
Bachelor of Arts - Bachlor's Degree in Hotel And Leisure Managemnet
Technological University of The Shannon - Midlands
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