Michelle Griffin
Tralee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Underwriter
Finance For You
Killarney, Co Kerry
05.2023 - Current
- Worked with colleagues to review, accept or deny new and renewal business.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Liaised with field, gathering information to base and defend underwriting decisions.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Ensured timely submission of all documents needed for closing transactions.
- Resolved discrepancies between customer documentation and internal records.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Analised customer accounts for suspicious activities and identified potential money laundering cases.
Customer Advisor
Permanent TSB
Tralee, Co Kerry
07.2022 - 05.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adhered to all internal controls established by the bank's compliance department.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Maintained current knowledge of industry trends, regulations and standards related to banking services.
- Performed administrative duties such as filing paperwork, entering data into systems and preparing documents for meetings.
- Opened new accounts and served existing customers based on individual financial needs.
- Ensured that all documentation was accurate prior to submitting for approval or processing.
Operations Manager
Harvey Norman
Tralee
03.2019 - 07.2022
- My role involves building a relationship with suppliers regarding credit claims for the company
- Making sure the DOA period hasn't passed on products and what procedures to follow
- Doing up credit claims making sure the product has been tested in store signing off on this
- Implementing new return procedures
- Keeping up to date on new stock, recalls or large amount of returned products
- Rotation stock, working with suppliers when it's time to bring in new more current stock and getting the best value for stock going back
- Doing stock takes to make sure all stock balances for end of month
- Speaking to customers with regard to replacement products if out of warranty
- Maintaining an organised and safe environment in the warehouse
- Working with floor staff and warehouse staff with implementing these procedures.
Operations Assistant/OTC Person/customer Assistant
Boots Ireland/Shines late night Pharmacy
Tralee
07.2017 - 03.2019
- I worked both these jobs as part time between the two years, I had decided I wanted to further my education but had become very interested in the Pharmacy / Healthcare side of the business.
- Maintained front desk to provide positive first impression.
- Assisted management in making important decisions by collecting, organizing, and modeling data.
- Answered phones and routed voicemails to respective employees.
- Reviewed and updated existing operational policies and procedures regularly.
OTC Sales Assistant/Photo- Lab Person
Sam McCauleys Pharmacy
Tralee
10.2016 - 06.2017
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- OTC (over the counter pharmacy person)
- Cash Handling
- Learning about medical conditions, and which product can be taken with different medications.
- Knowing which product to give each individual customer by liaising with the Pharmacist.
- General beauty and skin care, learning which product worked best with individual skin conditions knowing what questions to ask and when to ask them myself.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted periodic audits of merchandise pricing accuracy.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Flexibility was a must as it was a extremely busy store.
Photocentre Manager
Harvey Norman
Tralee
11.2009 - 10.2016
- Customer service
- Ordering stock
- Maintaining the printer
- Meeting targets
- Training staff
- Cash Handling
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented new technologies such as digital imaging software and printing systems.
- Working under pressure
- This role involved multitasking, being the first point of contact for customers when they came to print out pictures
- Building a relationship with repeat customers and listening
- This role thought me a lot in how to deal with a high pressure environment while keeping customer service high and also meeting my targets every month.
Education
Advanced/Higher Certificate in Secretarial studies -
Pitman Training Tralee
07-2023
Diploma in ECDL -
01.2007
Skills
- Caseload Management
- Influencing Business Growth
- Relationship Building
- Data Collection
- Customer Service
- Team Collaboration
- Recordkeeping and File Management
- Order Fulfillment
- Computer Proficiency
- Document Control
- Clerical Support
- Problem-Solving Abilities
- Professional Telephone Demeanor
- Complaint Resolution
Additional Information
- I have had different roles in the last few yrs. I set myself the challenge to try something new and I am very lucky to have gone and done that, and still be able to come back to the company I had worked in for many years. I would like to think that is because I am loyal and hardworking. I respect each aspect of working in a company because I have been in different roles and I enjoy dealing with people. I am very interested in customer service would like to pursue this interest either with education, career or both. I am not afraid of hard work as I Have and I am currently working two jobs. I am also a mother and a partner so I really feel lucky to have learned so much in each role.
- I started a course with Pitman Training to help me challenge myself .
Timeline
Underwriter
Finance For You
05.2023 - Current
Customer Advisor
Permanent TSB
07.2022 - 05.2023
Operations Manager
Harvey Norman
03.2019 - 07.2022
Operations Assistant/OTC Person/customer Assistant
Boots Ireland/Shines late night Pharmacy
07.2017 - 03.2019
OTC Sales Assistant/Photo- Lab Person
Sam McCauleys Pharmacy
10.2016 - 06.2017
Photocentre Manager
Harvey Norman
11.2009 - 10.2016
Advanced/Higher Certificate in Secretarial studies -
Pitman Training Tralee
Diploma in ECDL -
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