Michelle Carter
Kilcolgan,Ireland
Summary
A highly skilled committed & enthusiastic professional with expertise in leadership and management, team collaboration, and effective communication. Demonstrates exceptional organisational skills and proficiency in ICT, including BOCSI systems. Adept at delivering person-centred services while maintaining confidentiality and prioritising tasks to meet deadlines. Known for strategic planning, minute-taking, professional correspondence, and remaining calm under pressure.
Overview
20
20
years of professional experience
14
14
years of post-secondary education
Work history
Service Coordinator
Brothers of Charity Services Ireland
Queen Street, Gort, Co. Galway
09.2017 - 09.2025
- Supporting the Area Manager with the overall strategic and operational management of the Service that includes day residential & community teams.
- Co-ordinating and managing a service area ensuring that they are operated efficiently and effectively in accordance with the values and ethos of the Services.
- Ensuring that all services are delivered in an efficient and effective manner within the budget.
- Ensuring that all standards required by monitoring bodies such as HIQA and CQL are implemented.
- Coordinate and chair Team Leader/Team Manger meetings monthly and follow up on actions to ensure smooth & effective services. Manage the Oncall roster to ensure fairness.
- Promote Support & Supervision amongst team and provide same to relevant team leaders & managers
- Assumed the role of person in charge for several areas in the service under the Health Information and Quality Authority (HIQA)
- Carrying out regular Service Audits of specific policy areas such as Administration & management of medication policy, Service Users Monies Health and Safety maintenance New directions along with the National standards for adults with disabilities
- Coordinate and manage students and volunteers within the service areas.
- Ensure that each area maintains all systems and records up to date such as Personal Outcomes, Personal Profiles and Health and Safety (Hazard) Accident Incident Reports (AIRS) OLIS docs as required in quality assurance and to implement any new systems.
- Ensure the implementation and ongoing review/development to ensure that individuals are supported in achieving their hopes & dreams, Support the evaluation process in each service community using the Personal Outcomes Quality System and the operation of the Quality Enhancement Forum.
- Liaising with internal & external stakeholders such as families, public bodies such as HIQA, HSE, HSA, courts and any other relevant stakeholders.
- Ensuring policy implementation & Safe Services including a close relationship with the safeguarding officer to ensure a zero tolerance to abuse is adhered too.
- Support the area manager in the coordination of the service transport.
- Acting up in the absence of the Area Manager.
Regional Manager
Nua Healthcare
St Johns Lane, Naas, Co Kildare
06.2016 - 09.2017
- Managed an array of complex residential units catering for Children and Adults Autism Spectrum Disorder Acquired Brain Injuries Challenging Behavior Intellectual Disabilities Alzheimer’s or Dementia Mental Health Rehabilitation and Recovery & Personality Disorders in Leinster & Munster.
- I managed lead and supported multiple Persons in Charge/Team Leaders to effectively manage the Budgets, Rosters, Maintenance, Staffing, Training, Operation Meetings, Set ups of residential units whilst ensuring compliance of the National Standards for Residential Services for Children and Adults with Disabilities.
- I had responsibility under HIQA as PPIM (person participating in management) for all service areas.
- Liaising with relevant stakeholders such as families, multi-disciplinary teams, and public bodies.
- Ensured that individuals were empowered to actively shape their lives and the services they receive engaging them fully in the decision-making process of their care to ensure their voices are heard and their preferences are respected.
Team Leader/ Person In Charge
Nua Healthcare
Clarecastle, Ennis, Co.Clare
05.2015 - 06.2016
- I worked as a Team Leader/ Person In charge of a Residential unit that catered for Children and Adults with Intellectual Disability Autism and Mental Health.
- The responsibilities in the role include People management, Budget management, Roster management Training management and overseeing the day-to-day activities in the unit, working in connection with the Regional Manager to continuously improve the service through person centeredness new directions and the national standards for children and adults with a disability.
Locum Care Assistant
Ability West
01.2013 - 01.2015
- I worked locum in a residential unit with Adults with an Intellectual Disability supporting their daily needs through a person-centered approach whilst enhancing their life skills.
Lead for Independent Living & Housing / Programme Assistant
Irish Wheelchair Association
01.2011 - 01.2015
- Managed housing for 12 independent living houses for individuals with physical and sensory disabilities.
- Coordinated maintenance and ensured health and safety standards across all residences.
- Served as primary contact for tenants, addressing concerns and facilitating communication.
- Oversaw lease agreements and supported tenants with social housing applications.
- Developed transition programmes to assist individuals moving from transitional to long-term housing.
- Organised two service days at resource and outreach centre to enhance community engagement.
- Planned and executed activities for local sports groups, promoting inclusivity and participation.
- Facilitated annual fundraising walk, raising £30,000 for mental health initiatives.
Locum Social Care Worker
TTM Healthcare
01.2009 - 01.2015
- Assisted children and teenagers within residential units, high support units, and secure unit, meeting requirements of service users facing complex and challenging behaviours by implementing person-centred planning, key working strategies, support identification processes, and partnerships with service users, families, and community.
Social Care Worker
St. Joseph's Residential Services for Deaf Boys
01.2007 - 01.2011
- Managed daily operations of residential services for teenage boys with hearing impairments.
- Led shifts while liaising with schools, parents, and outreach organisations.
- Maintained accurate reports and records to track progress and outcomes.
- Administered medication according to established protocols.
- Monitored personal outcomes to promote individual development.
- Oversaw house budget to ensure financial accountability.
- Acted as team leader in absence of supervisor, ensuring continuity of care.
- Facilitated communication through Lamh and Irish sign language, fostering inclusion.
Care Assistant
Mowlam Healthcare, Moycullen
01.2006 - 01.2009
- Developed supportive relationships for residents within the retirement home through tailored person-centred planning.
- Supported residents in fulfilling their personal care alongside emotional, spiritual, and social needs.
Education
Junior / Leaving Certificate -
St Paul’s Secondary School
01.1996 - 01.2002
FETAC Level 5 - Applied Social Studies
Galway Technical Institute
01.2002 - 01.2004
BA (Ord) - Applied Social Studies
Institute of Technology, Blanchardstown
Blanchardstown, Dublin 15 01.2004 - 01.2008
BA (Hons) - Applied Social Studies (Disability)
Open Training College
01.2012 - 01.2013
Postgraduate Diploma in Business Management -
Galway Business School
01.2013 - 01.2014
Skills
Leadership and management skills
Team collaboration
Effective communication
Organizational skills
Person-centered service delivery
ICT proficiency
BOCSI systems knowledge
Confidentiality and listening
Task prioritization
Deadline management
Minute-taking
Professional correspondence
Calm under pressure
Strategic planning
Diplomacy in conversations
Partnership building
Initiative taking
Conflict resolution
Reflective practice
Personal Information
- Health Status: Excellent
- Date of birth: 08/29/84
- Marital status: Married
Affiliations
- Reading
- Walking
- Musical Theatre
- Swimming
- Gym
References
References available upon request.
Timeline
Service Coordinator
Brothers of Charity Services Ireland
09.2017 - 09.2025
Regional Manager
Nua Healthcare
06.2016 - 09.2017
Team Leader/ Person In Charge
Nua Healthcare
05.2015 - 06.2016
Locum Care Assistant
Ability West
01.2013 - 01.2015
Postgraduate Diploma in Business Management -
Galway Business School
01.2013 - 01.2014
BA (Hons) - Applied Social Studies (Disability)
Open Training College
01.2012 - 01.2013
Lead for Independent Living & Housing / Programme Assistant
Irish Wheelchair Association
01.2011 - 01.2015
Locum Social Care Worker
TTM Healthcare
01.2009 - 01.2015
Social Care Worker
St. Joseph's Residential Services for Deaf Boys
01.2007 - 01.2011
Care Assistant
Mowlam Healthcare, Moycullen
01.2006 - 01.2009
BA (Ord) - Applied Social Studies
Institute of Technology, Blanchardstown
01.2004 - 01.2008
FETAC Level 5 - Applied Social Studies
Galway Technical Institute
01.2002 - 01.2004
Junior / Leaving Certificate -
St Paul’s Secondary School
01.1996 - 01.2002