Michelle Brown
Dublin 2
Summary
Dedicated professional with a strong foundation in customer service excellence and communication skills, adept at problem solving and conflict resolution. Demonstrates proficiency in teamwork and collaboration, supported by administrative expertise and professional etiquette. Skilled in email communication and MS Office & Excel, with a focus on delivering clear written and verbal communication. Committed to leveraging these competencies to achieve organisational goals and enhance operational efficiency.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work history
Shop Floor Assistant
SuperValu Ireland
2024.09 - 2026.06
- Delivered exceptional customer service to approximately 200 customers daily in a fast-paced retail environment.
- Welcomed customers warmly, answered enquiries, and ensured every customer received professional assistance.
- Collaborated with team members across departments to support efficient store operations and meet daily targets.
- Demonstrated strong multitasking and time-management skills by balancing customer service, stock management, and deli responsibilities during busy trading periods.
- Processed cash, card payments, and refunds accurately while maintaining excellent attention to detail.
Catering Assistant
Milano Ireland
2023.09 - 2024.01
- Welcomed customers professionally and ensured they received excellent service throughout their visit.
- Responded promptly to customer enquiries and resolved concerns courteously.
- Worked efficiently under pressure during busy service periods while maintaining high standards.
- Supported daily operations by maintaining organised workstations and monitoring stock levels.
- Ensured all kitchen equipment, utensils, and workstations were maintained to the highest operational standards.
- Collaborated closely with chefs, servers, and management to ensure smooth daily operations and timely service delivery.
Retail Assistant
Carrefour Kenya
2021.10 - 2023.01
- Assisted customers with product selection, purchases, and enquiries, delivering a positive shopping experience.
- Processed and reconciled customer payments and refunds professionally, supporting financial accuracy and customer satisfaction.
- Coordinated with internal teams and external vendors on order dispatch and supply issues, maintaining operational relationships with external partners.
- Maintained product compliance standards in line with company policy, operating in a structured, process-driven retail environment.
- Prioritised and managed a high volume of concurrent tasks across a busy sales floor, demonstrating ability to handle complexity and multi-task effectively.
Education
Bachelor of Business Management -
Griffith College Cork
2023.02 - 2026.07
Kenya Certificate of Secondary Education - undefined
Kenya
2017.01 - 2020.07
Skills
- Customer Service Excellence
- Communication and interpersonal Skills
- Problem Solving and Conflict Resolution
- Teamwork and Collaboration
- Administrative Support
- Professional Etiquette
- Email communication
- MS Office & Excel
- Strong written and verbal communication
REFERENCES
Available on request.
LEADERSHIP & ACTIVITIES
Vice Leader, Griffith College Students' Union 1. Assisted in organising student events and coordinating activities with multiple universities. 2. Supported financial accountability through cash handling and accurate record keeping. 3. Strengthened communication, teamwork, organisational, and leadership skills. Vice Leader, Griffith College Students' Union 1. Assisted in organising student events and coordinating activities with multiple universities. 2. Supported financial accountability through cash handling and accurate record keeping. 3. Strengthened communication, teamwork, organisational, and leadership skills.
Additional information
- 1. Eligible to Work in Ireland
- 2. Full professional commitment to delivering excellent customer service
- 3. Available for Immediate Employment
Timeline
Shop Floor Assistant
SuperValu Ireland
2024.09 - 2026.06
Catering Assistant
Milano Ireland
2023.09 - 2024.01
Bachelor of Business Management -
Griffith College Cork
2023.02 - 2026.07
Retail Assistant
Carrefour Kenya
2021.10 - 2023.01
Kenya Certificate of Secondary Education - undefined
Kenya
2017.01 - 2020.07