Michela Benetello
Dublin
Summary
"Dynamic and adaptable professional with extensive experience in customer service, digital design, and operational management. Currently pursuing a Professional Diploma in UX Design, focused on enhancing user experience and digital workflows. Adept at problem-solving, team collaboration, and driving customer satisfaction in both remote/hybrid and on-site environments. Committed to leveraging technical and creative skills to contribute to innovative, user-centered solutions."
Overview
20
20
years of professional experience
Work History
Embroidery Machine Operator
FASHIONFLO
Dublin
01.2022 - Current
- Led the creation of digital files and optimized machine operations to maintain high standards of production.
- Conducted quality control inspections and addressed customer inquiries across multiple communication channels, ensuring client satisfaction.
- Demonstrated the ability to adapt to workflow changes and independently manage production tasks.
Embroidery Machine Operator/Screen Printer
The T-Shirt Company
Dublin
09.2015 - 12.2021
- Oversaw the creation of precise digital files for embroidery, while ensuring timely delivery and quality.
- Provided effective customer service, addressing client needs with a focus on problem-solving and attention to detail.
Bar Manager
Villa La Boccia
Massa Marittima
01.2014 - 12.2014
- Managed all aspects of bar operations, including event organization and customer service
- Coordinated corporate entertainment events, showcasing strong organizational skills and the ability to work autonomously.
Bar Tender
Caffè Ricasoli
Grosseto
11.2012 - 12.2013
- Delivered high-quality customer service, managing waitstaff, and preparing food and beverages
- Ensured customer satisfaction through effective communication and attention to detail.
Screen Printer
Seriprom Graphic Studio
Grosseto
11.2011 - 11.2012
- Produced high-quality screen prints and managed customer orders
- Provided customer service and sales support, ensuring timely delivery and client satisfaction.
Cashier
Multiplex Cinema The Space
Grosseto
11.2011 - 03.2012
- Managed customer transactions and provided service at the point of sale
- Assisted customers with inquiries and ensured a smooth experience at the cinema.
Care Worker
Il Sole Foundation
Grosseto
09.2009 - 09.2011
- Provided social care and support to adults and children with disabilities
- Planned and organized activities, liaising with families and engaging with the community.
Screen Printer/Designer
MagazziniDelCaos
Grosseto
05.2004 - 08.2009
- Designed and produced graphic content, including banners, vehicle decorations, business cards, and flyers
- Managed screen printing processes and provided customer service.
Education
Professional Diploma in UX Design -
University College Dublin (UCD)
Dublin04.2025
Professional Certificate in Web Design for Cultural Heritage Promotion -
Pixel Firenze
Grosseto04.2004
A Level -
Art Lyceum
Grosseto06.2003
Skills
- Technical Skills:
Proficient in Office 365, Corel Draw, Canva
Basic Coding & Web Design Skills
Remote Work Tools (Zoom, Slack, Team)
- Soft Skills:
Adaptability & Flexibility
Strong Team Collaboration & Communication
Advanced Problem-solving & Critical Thinking
Creativity in Digital Content Creation
Customer Empathy & Emotional Intelligence
Attention to details
Languages
- Italian - Native
- English - Proficient
Hobbies and Interests
- Volunteer at CDPA Dublin
- Volunteer with a Disability Art Community Group
- Videogames Enthusiast
- Coding Beginner
Timeline
Embroidery Machine Operator
FASHIONFLO
01.2022 - Current
Embroidery Machine Operator/Screen Printer
The T-Shirt Company
09.2015 - 12.2021
Bar Manager
Villa La Boccia
01.2014 - 12.2014
Bar Tender
Caffè Ricasoli
11.2012 - 12.2013
Screen Printer
Seriprom Graphic Studio
11.2011 - 11.2012
Cashier
Multiplex Cinema The Space
11.2011 - 03.2012
Care Worker
Il Sole Foundation
09.2009 - 09.2011
Screen Printer/Designer
MagazziniDelCaos
05.2004 - 08.2009
Professional Diploma in UX Design -
University College Dublin (UCD)
Professional Certificate in Web Design for Cultural Heritage Promotion -
Pixel Firenze
A Level -
Art Lyceum
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