Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Certification
Custom
Timeline
Generic

Michela Anoffo

Dublin,Ireland

Summary


Friendly and reliable, equipped with excellent customer service and teamwork skills. Proficient in food handling and maintaining clean, organised workspace. Ready to create welcoming atmosphere and enhance customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Deli assistant

Mallon's Shop
Dublin, Leinster
11.2023 - 04.2025
  • Used kitchen equipment safely according to established protocols.
  • Helped customers find specific deli items quickly, reducing wait times.
  • Resolved customer queries or complaints in professional manner, maintaining positive relationships.
  • Ensured customer satisfaction by offering product samples and explaining product features.
  • Supported team members during peak hours, improving service efficiency.
  • Collaborated with store manager on promotional initiatives, increasing deli sales.
  • Managed over 50 customer calls per day', or "Increased sales by 10%

Hospitality manager

Self employed
Boquete, Panama
03.2018 - 06.2020
  • Actioned and resolved guest feedback to boost service quality.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Adjusted sales strategies to local competition and decreased industry rates.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.

Hospitality team member

Airbnb for private
Dublin, Ireland
02.2017 - 02.2018
  • Created warm, friendly atmosphere through positive guest interactions.
  • Reacted quickly to changing customer needs and shift priorities.
  • Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
  • Promoted repeat custom by developing positive rapport with guests.
  • Remained flexible to change shift patterns and cover absences with minimal notice.
  • Managed over 50 customer calls per day', or "Increased sales by 10%

Assistant

Mayfair Cafe
Clonmel, County Tipperary
04.2013 - 10.2016
  • Liaised with clients to maintain relationships and foster repeat business.
  • Provided customer service, delivering high levels of satisfaction.
  • Answered phone calls promptly, providing excellent customer service.
  • Support staff members with administrative tasks, reducing workload stress.

Education

Certificate of Higher Education - Classical High school

Liceo classico Siotto Pintor

Skills

  • Adaptability
  • Team collaboration
  • Customer service
  • Basic math operations

Languages

Italian
English
Spanish

Personal Information

  • Nationality: Italian
  • Date of birth: 17/06/1983

Certification

Industrial cleaning training


Learner D Driving License

Custom

2,A2,4,B2

Timeline

Deli assistant

Mallon's Shop
11.2023 - 04.2025

Hospitality manager

Self employed
03.2018 - 06.2020

Hospitality team member

Airbnb for private
02.2017 - 02.2018

Assistant

Mayfair Cafe
04.2013 - 10.2016

Certificate of Higher Education - Classical High school

Liceo classico Siotto Pintor

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Michela Anoffo