Micheál Keane

Influencer Marketing

• Brainstorming social media ideas and creative ways to engage with nano and macro influencers across key markets (UK, US, France…)
• Identifying and selecting influencers on Instagram and TikTok
• Creating influencer briefs and contracts, negotiating deals
• Tracking and reporting performance and KPIs

B2B communication

• Writing B2B articles for hoteliers
• Identifying trends for LinkedIn

PR & Communication

• Monitoring news and benchmarking hospitality & travel industry trends
• Creating coverage report
• Delivering press books

• Coming up with ideas for events and trips and subsequently organising/planning them
• Making sure everything is ready for the day of the event/trip
• Regularly communicating with the St. Gabriel social centre and the organisations where trips are planned to
  

• Managing the accounts of the UK client base
• Responding to clients' queries over phone & e-mail
• Assisting in the management of the social media platforms (Instagram, Facebook)
• General administrative tasks
• Monitoring activity on the website & maintaining a trusted client database
• Monitoring numerous workplace platforms and software (HelpScout, Monday, Slack)

• Taking customer orders and delivering food and beverages in a fast-paced environment
• Preparing beverage orders
• Making menu recommendations, answering questions and sharing additional information with customers
• Up-selling additional products when appropriate
• Arranging table settings and maintaining a tidy dining area
• Checking vaccine passes, enforcing mask mandates and regularly wiping down surfaces to ensure the restaurant & bar were complying with COVID-19 guidelines

• Folded and arranged merchandise in attractive displays to drive sales.
• Greeted customers and helped with any questions they had
• Helped customers complete purchases and persuaded them to join reward programs.