Michealla O’ Grady

• A quick learner with a proven track record in Energy sales and Customer Service.
• I’ve advanced from Administrator Agent to Specialist.
• I specialise in creating and managing accounts for new customers in the electricity and utilities sector.
• Utilising my IT skills and strong customer service to deliver efficient solutions.
• I am now seeking new challenges to further develop my expertise and contribute to a growing organization.
• Led training sessions for staff skill improvement.

• My responsibilities in these past and current positions included opening and closing the shop. Managing staff, time and prioritising tasks. Leading by example. Merchandising displays and ordering stock.

• Led team meetings, ensured clear communication amongst all members.
• Conducted performance appraisals with employees for career development discussions.
• Implemented company policies effectively, maintained high standards of service delivery.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Resolved customer complaints promptly, resulting in increased customer satisfaction rates.

Trained new hires and established mentoring relationships to support integration and performance.

• Worked closely with management to manage staff levels and allocate resources for production plans.
• Improved workplace safety to reduce accidents and near-misses.
• Developed communication strategies to enhance team collaboration and information flow.
• Monitored supply levels to ensure timely response to shortages and sustain manufacturing schedules.