Micheal O Hanrahan

As part of my college degree I was required to find work placement for a 9 month period. As a quality intern my tasks consisted of

• Inspected finished products prior to shipment to ensure compliance with customer requirements.
• Provided technical support to production staff regarding process control methods, documentation requirements.
• Investigated customer complaints concerning product quality issues.
• Provided training to new employees on proper inspection techniques.
• Maintained accurate records of all inspections performed.
• Performed root cause analysis and implemented corrective actions for non-conforming products.

• Followed established guidelines for picking orders accurately.
• Protected items by wrapping in cling film, padded moving blankets and tape.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Updated inventory and production information using warehouse management systems and scanner guns.
• Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
• Used digital database to keep records of units and stock moved.

• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Cleaned shelves, counters and tables to maintain organized store.
• Completed daily checklists for smooth shop operations.
• Assisted customers with loading their purchases into their vehicles when necessary.
• Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Trained new baristas and shop assistants on company policies and procedures regarding food handling safety standards.