Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Sugrue

Kerry

Summary

Dynamic retail professional with five years at Woodies, excelling in customer service and relationship building. Proven ability to thrive under pressure while maintaining a positive attitude. Strong research skills complemented by a commitment to responsibility and reliability, ensuring exceptional shopping experiences and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Retail Worker

Woodies
Tralee, Ireland
07.2020 - Current
  • I currently work in customer service at Woodies Tralee. As it is my fifth year there in July, it is evident that I honestly enjoy my job.
  • I handle customer inquiries regarding product features, pricing, and availability. I deal with both the purchase and return of merchandise. I also handle phone queries and customer complaints.
  • I engage with customers, find requested items, and explain sales promotions to deliver pleasant shopping experiences.
  • I have found that, over the years, I have built pleasant relationships with customers and have definitely built my people skills.
  • I aid in maintaining an organized store environment by restocking shelves and organizing displays, whilst broadening my knowledge on any items that are in the store to be able to give the customers the best and honest advice.

Shop Assistant

Euro Focus
Tralee , Kerry
10.2018 - 03.2020
  • I worked in Focus from October to March from 2018 until 2020 especially during the winter months when the shop became extremely busy.
  • I operated the cash registers to accept cash, cheques, and card applications.
  • I authorised payment of invoices or return of merchandise.

Waitress

Bridie Carmody
Tralee/ Killarney , Ireland
04.2019 - 08.2019
  • I enjoyed working for Bridie Carmody for the summer of 2019. I appreciated my experience with her not only for the waitressing aspect, but for improving my skills in interacting with people.
  • As my first waitressing job, I truly appreciated the busy work that happens behind the scenes of restaurants and hotels.
  • I interacted with multiple people at once and truly took pleasure in making their experience enjoyable , which is why I adored working weddings and other major functions.

Teacher's Assistant

Scoil Eoin Ballonagh
Tralee, Kerry
01.2019 - 03.2019
  • As part of my transition year work experience, I had the pleasure of going back to my own primary school for just over two months.
  • This aided my interest in teaching, and I truly adored spending time with the children while learning, myself, at a young age that all children have different ways of learning.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts. I was trusted to aid a young boy who had learning difficulties and found it hard to stay focused in class. We came up with a reward system to gain his interest in the class: if he finished his work, we would go outside and play with a football.

Education

Bachelor of Arts - History And Religion

University College Cork
Cork City
10-2025

Skills

  • Research skills - My research abilities improved significantly while attending University College Cork, learning different tips and tricks from both lecturers and other students
  • Working under pressure—with experience in retail and waitressing, I have become accustomed to stressful situations while keeping a positive attitude toward them
  • Responsibility - Being a responsible, reliable, and trustworthy worker is something I constantly strive to be

Timeline

Retail Worker

Woodies
07.2020 - Current

Waitress

Bridie Carmody
04.2019 - 08.2019

Teacher's Assistant

Scoil Eoin Ballonagh
01.2019 - 03.2019

Shop Assistant

Euro Focus
10.2018 - 03.2020

Bachelor of Arts - History And Religion

University College Cork

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Michaela Sugrue